One of our accounts has a customised 'About this contact' property list on the right hand side WHEN IN INBOX - CONVERSATIONS. This is not the 'About this contact' default preview that appears on the left, we know how to customise that. I know it's Beitrag ansehen
I moved from a paid to free account and I cannot delete any templates because it says they are linked to sequences (which I no longer can access). Can you please help me?
Hi @MStephen1 ,
There is a dedicated thread for this topic here: https://community.hubspot.com/t5/Sales-Hub-Tools/PLEASE-READ-Deleting-Sequen...Beitrag ansehen
Is there a place where I can see email replies. I have gone through and I can see the replies if I click on the contact directly. Is there a place where I can see new replies so I know if someone has responded?
Hi @DEckert1 ,
Generally, HubSpot expects you to use your regular email client alongside the CRM. The best place to check for replies would be...Beitrag ansehen
Hey! My email function inside hubspot has been disabled. It appears to be connected with the gmail extension, but I cannot send emails directly from HS
Hi @MAllende6 ,
The extensions and the email connection are two separate things. The extensions for Office 365 and Chrome allow you to leverag...Beitrag ansehen
Hi, I have a large number of contacts showing the message: "Contact has bounced globally." However, when I use the "Email hard bounce reason" filter, it doesn't retrieve all of the bounced Sales emails for this issue. It only returns a few, far Beitrag ansehen
Hi @ReKarlsson ,
This is a known issue, see here: https://community.hubspot.com/t5/HubSpot-Ideas/Filtering-by-contacts-that-global-bounced/id...Beitrag ansehen
Please help! I am new to HS and having an awful time trying to get set up and trying to get any support. I am testing my email and when I send myself a test email to my @gmail address or to my business email (outlook) from my personal HS contact Beitrag ansehen
Hi @FCAS2024 ! Welcome to the Community-- happy to have you here 😊
I apologize for any frustration you have experienced while testing thi...Beitrag ansehen
Hi, does anyone know whether deleting an email address, deletes all emails previously sent to that emaill address? We have a client with 3 email addresses on file but only wants us to use one but i'm anxious about deleting the record in case it del Beitrag ansehen
Hi @DRayner ,
Deleting an email address from HubSpot will not remove the historical emails associated with it. The emails will remain in the...Beitrag ansehen
Hello, We have a sequence of emails with call task intervals (not pausing the sequence). We want our sales team to receive a call task for anyone who clicks on a link in the emails, but not pause the sequence. Many thanks Steven
Hello everyone, I just tried creating a signature and I have a problem with the social network links. In the source code they are present. Before sending an email too..but when receiving it the logos and links do not appear (see screenshot) Thanks f Beitrag ansehen
Hey @ABertrande the HubSpot signature tool just creates the HTML layout for a signature, unfortunately email clients really vary wildyly on how the...Beitrag ansehen
Hi @AM84 ,
Unbouncing a contact is not possible in the free tools, it's a Marketing or Content Hub Professional or Enterprise feature. See the...Beitrag ansehen
I have been sending emails via Gmail using the hubspot extension, i don't have privacy settings enabled and I dont live in GDPR. I also have log and track enabled. Yet I am not able to view who has opened my email and nor can I track my link clicks. Beitrag ansehen
Hi Gaurav, As mentioned, my privacy settings are turned off- so it should not impact tracking. I have already gone through this article earlier and...Beitrag ansehen
Hi @GErlichman ,
There are a variety of potential reason. Have you checked the linked page? https://support.google.com/mail/answer/6596 (Thi...Beitrag ansehen