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Solved
SWard75 on December 06, 2024
Hello, We have a sequence of emails with call task intervals (not pausing the sequence). We want our sales team to receive a call task for anyone who clicks on a link in the emails, but not pause the sequence. Many thanks Steven
0 upvote
4 Replies
Accepted solution
Top Contributor | Elite Partner
December 06, 2024 12:36
Hi @SWard75 this needs testing but I would look for: You'll need to select Sequence enollment here Testing is to underst...read more
Solved
ABertrande on December 04, 2024
Hello everyone, I just tried creating a signature and I have a problem with the social network links. In the source code they are present. Before sending an email too..but when receiving it the logos and links do not appear (see screenshot) Thanks f read more
0 upvote
2 Replies
Accepted solution
Thought Leader | Platinum Partner
December 04, 2024 10:36
Hey @ABertrande the HubSpot signature tool just creates the HTML layout for a signature, unfortunately email clients really vary wildyly on how the...read more
Solved
AM84 on November 21, 2024
Hello, I need to unbounce a contact. When I visit the contact it does say "Contact has bounced" but nothing else, no option to remove it.
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
November 21, 2024 07:45
Hi @AM84 , Unbouncing a contact is not possible in the free tools, it's a Marketing or Content Hub Professional or Enterprise feature. See the...read more
Solved
DandGrid on November 21, 2024
I have been sending emails via Gmail using the hubspot extension, i don't have privacy settings enabled and I dont live in GDPR. I also have log and track enabled. Yet I am not able to view who has opened my email and nor can I track my link clicks. read more
1 upvote
2 Replies
Accepted solution
Key Advisor | Partner
November 21, 2024 04:03
Hey @DandGrid To track email views and document link clicks using the HubSpot extension in Gmail ensure that your HubSpot account's privacy s...read more
Solved
GErlichman on October 23, 2024
All emails I send through Hubspot are not being delivered to the recipients. I received the following error message (see image)
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
October 24, 2024 00:30
Hi @GErlichman , There are a variety of potential reason. Have you checked the linked page? https://support.google.com/mail/answer/6596 (Thi...read more
Solved
AMednis on September 17, 2024
Hi, I trying to change my login email address but there is error. Tried. ms edge, safary (both also incognito). No chrome as Im not using it on my mac. Tried several days, support tol, that as Im am free user, should ask here. Below is a screen read more
0 upvote
2 Replies
Accepted solution
Key Advisor | Partner
September 17, 2024 09:45
Hey @AMednis Have you followed this article here: https://knowledge.hubspot.com/account-management/how-do-i-change-the-email-address-of-a-use...read more
BRancaño on September 04, 2024
Dear Community, I have encountered an issue in which the CRM won't let me send an E-Mail to a contact directly from the contact preview in the Contacts sheet. When I press the Email circle the attached error shows up: Any help is appreciated! read more
0 upvote
6 Replies
Participant
September 09, 2024 15:24
Hi Kennedy, I've checked with the user, and it it is working now. Thanks!
Solved
MChanning on August 22, 2024
I create email templates in Hubspot. I add 'personalisation' elements to my templates. I can't help noticing that, when I launch a template in the email client, the font of the resulting personalisation looks to be either a slightly differen read more
0 upvote
2 Replies
Accepted solution
Participant
August 27, 2024 04:35
Ryan. Thank you. The template font type matched my default HubSpot email font type, but the template font size needed re-setting to match the font si...read more
Solved
MChanning on August 22, 2024
I really like the HubSpot email client and use the Templates I have created. My question is simple. Once I have designed an email for a specific contact, is it possible for me to save that email within the mail client. I often like to step away read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
August 22, 2024 08:34
Hi @MChanning , At the moment, no, not reliably. While HubSpot will typically autosave your progress, a lot of users report that this is not w...read more
Solved
MChanning on August 06, 2024
I am using the HubSpot email client to send out my emails. I want to be able to create my emails during the first few days of the week but not send them until Thursdays or Fridays. How can I di this please? Thanks ini advance. Mike
0 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
August 08, 2024 09:48
@MChanning they are, unless you changed the settings since. However, an automatic reply does not mean that the email has to be opened, see he...read more
Solved
FMAPS on August 05, 2024
Dear HubSpot Support Team, I hope this message finds you well. I am writing to report an issue that we belice is caused by the HubSpot plugin on our WordPress website. The problem pertains to the modification of the URL for the logo in emai read more
0 upvote
3 Replies
Accepted solution
Key Advisor
August 05, 2024 07:12
Thanks @FMAPS Thanks for the additional information. When you say the " emails sent from our WordPress site using the HubSpot plugin" ...read more
Solved
MMarafioti5 on July 13, 2024
Hi everyone, I hope you're all doing well! I need some advice on optimizing my email outreach process using the free version of HubSpot. Here's the situation: I have a database of around 2500 contacts, and I want to email app read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
July 15, 2024 04:55
Hi @MMarafioti5 , In the free CRM, you won't be able to speed up or scale this process, unfortunately. The automation features in HubSpot for ...read more
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