I am the Super Admin on my team, and can't figure out how to remove an incorrect or defunct email alias from a user or how to limit which emails the CRM auto-logs. The users with email aliases are experiencing issues where ALL outgoing emails with read more

Hi, I’ve noticed that when I send an email from an inbox connected to HubSpot, the Ticket Description property does not contain the actual email content. Instead, it includes an AI-generated summary of the message. I need the full email body to b read more

Hi We are tracking the emails, and is especially interested if receiver opens them. From time to time you see that it has been opened multiple and unrealistic times, and it seems to be a counter or refresher at the receivers side that impacts the n read more

We have Sales Enterprise and our sales reps are having issues that when they email a client through HubSpot it is going to clients Junk boxes however if they email from their outlook it works. We also had it on a couple of occasions where an email w read more

I am looking for a translation solution for my team. I would like to have a tool or an extension that would translate emails in Contacts (Sales Hub) in the portal itself, not copy pasting information from one page to the other. Has anyone found a wa read more

Hi team, I am trying to remove a specific email whenever I click the "Reply" button on the email so that it will only reply to the associated contact. This specific email came from a form. Is there a way to do this?

Hi HubSpot Community, I'm having an issue with dynamically inserting a custom field into a URL within an email template. Here's the situation: I have a URL structure like this: https://website.com/{{contact.franchise_urls}}/purpose-driven-care/ read more

Hello! My Inside Sales team receives a large daily volume of email, which become Tickets. However, those sending the emails often include others as an 'FYI,' which results in hundreds of new Contacts being created in the database. Is there a way read more

Hello, I'm struggling with adding a URL to a sales template. We are creating a sequence and we save a specific checkout link as a URL property in the contact (we use this to track it on multiple platforms). We would need to include that link in the read more

Hi all, My team uses sequences for a lot of our automated sales outreach. We've been building custom reports to attribute deal revenue back to these sequences but it's been a fairly manual process. I'm really curious if anyone has experience wit read more

Hi! I've been using the same email signature for 2 years maybe and 2 weeks ago the photo has just disappeared, it has only a rectangle. i tried to make it again in hubspot but didn't result. Any clue? Also my colleagues happened the same. The im read more

We use a list of templates to communicate with our users. I'd like the standard reply-to address to be different from the agents' addresses. How can I set this up?