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Solved
neilfnewman on November 21, 2023
Hello, I am applying our dedicated BCC address to the field and sending emails to my contacts in hubspot. When I look at my contacts in hubspot I see no updates in the "recent communications" feild. What am I missing? Thanks in advance. Neil read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
November 21, 2023 05:43
Hi @neilfnewman , Can you confirm that you meet all of these requirements for the BCC logging? https://knowledge.hubspot.com/settings/log-ema...read more
PSchla on October 10, 2023
Hi everybody, i got the following problem when tracking mails with Hubspot. Im using multiple Mail-Adresses and tracking mails is working for every mail beside one. Does anyone know where the problem could be? Thanks in advance, Paul
0 upvote
1 Reply
Hall of Famer | Partner
October 10, 2023 05:08
Hi @PSchla , Can you please share a bit more context? How exactly are you sending emails? (directly from within the CRM, using the HubSpot...read more
Solved
PJas on September 27, 2023
Hi, I am asking for support, I have prepared a workflow for sending marketing emails. The first email is sent after a 1-minute delay, the second after 3 minutes and the third after 5 minutes. The logs show that the entire workflow is going throu read more
Accepted Solution
Key Advisor | Partner
September 27, 2023 06:37
Hey @PJas there could be a number of reasons behind this. Have you checked any of the contact records who have not received the emails? There shoul...read more
Solved
jrhosseini on August 30, 2023
EMAILS BOUNCE FOR ANY NUMBER OF REASONS.. WE ARE CLIMBING A LEARNING CURVE WITH UNPAID SUBSCRIPTION... ONE OF OUR OWN USERS EMAIL BOUNCED.. NOW WE ARE NOT ABLE TO DO ANYTHING WITH THAT USER... UNTIL WE PAY FOR A SUBSCPRITION THAT ALLOWS US TO UNBOU read more
Accepted Solution
Hall of Famer | Partner
August 30, 2023 07:05
Hi @jrhosseini , No need to shout. Please follow general online community etiquette. Removing a hard bounce yourself requires a Marketin...read more
Solved
SWest8 on August 29, 2023
How do I set up the DKIM for Sales emails from the Gmail connected inbox? They are being sent from Gmail with no DKIM or SPF. We have configured DKIM in Gmail, any emails sent from Gmail gets a proper DKIM/SPF setting, any Sales emails sent from hub read more
0 upvote
3 Replies
Accepted Solution
Key Advisor | Gold Partner
August 29, 2023 19:36
Hi @SWest8 DKIM and SPF apply to the entrie domain, so if you have the same domain name for the different email addresses then you're sorted...read more
Solved
HRich on August 14, 2023
Hello, I have been running a sequence to enroll roughly 100 contact p/d to avoid spamming. However, it crossed my mind that if the second email in the sequence is delayed to send in a week, should I hold off enrolling new contacts a read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
August 14, 2023 05:31
Hi @HRich , Yes, these emails count toward your limit – you would have to keep that in mind and keep track. Best regards!
Solved
ARodd on June 26, 2023
Hi, I have used email tracking for years via Hubspot. In the past few days it's started saying 'untracked' for every single email. I am logged in as normal. Any ideas why this might be? Thanks
1 upvote
8 Replies
Accepted Solution
Key Advisor
June 26, 2023 08:23
Got you @ARodd How are those emails being sent, manually from within HubSpot or via an email client? Have you checked your HubSpot Sales E...read more
Solved
wjsmithiv on June 23, 2023
Hi - I created an email signature using Hubspot's email signature tool. I included our website's URL and my personal LinkedIn page when creating the signature. My emails are being flagged as having a suspicious link. The hyperlink to our company's w read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
June 24, 2023 01:36
Hi @wjsmithiv , The sidekick links that you're seeing are not coming from the HubSpot signature generator but HubSpot's sales email tracking: ...read more
Solved
McBainKD on June 16, 2023
Hey all, I'm wondering if there's a way to either flag (in a more obvious way) if someone unsubscribes from our Sales emails, to let our team know to not contact them either in HubSpot or Gmail. I think HubSpot would bounce the emails, but i read more
Accepted Solution
Key Advisor | Partner
June 16, 2023 12:13
Hey @McBainKD you could create a list to show all contacts who have opted out of a specific subscription if you like. You can do this easily throug...read more
SJanssen0 on June 01, 2023
Over the last couple of weeks when I create a new Company, add contacts, and send an email. The email tracking shows opened every day for the past couple of weeks, an although newly created that day. example - 11th - 23rd including replies but t read more
Community Manager
June 01, 2023 16:43
Hello @SJanssen0 , thank you for reaching out! I want to share some resources with more information about it, are you currently using the inte...read more
Solved
ccjia068 on May 16, 2023
Hello! I work for a startup that uses HubSpot for sales emails, but they sometimes go straight into spam. I read that increasing the engagement rate of the emails could prevent this - through things like opens, clicks, and replies - and I was w read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
May 16, 2023 13:38
Hi @ccjia068 , Opens are registered through a tracking pixel that is being loaded. This article explains in detail how open and click tracking...read more
Solved
EMollerup on May 02, 2023
Hi Hubspot community, I have been working on optimizing my sequences and experimenting with different approaches. However, I have recently encountered an issue that I hope someone can help me clarify. When I sent a sequence to 20 people with read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
May 03, 2023 00:20
Hi @EMollerup , Different companies have different policies on how incoming emails are handled. Out of the box, sequence emails in HubSpot are...read more
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