Hello, I am applying our dedicated BCC address to the field and sending emails to my contacts in hubspot. When I look at my contacts in hubspot I see no updates in the "recent communications" feild. What am I missing? Thanks in advance. Neil read more
Hi @neilfnewman ,
Can you confirm that you meet all of these requirements for the BCC logging? https://knowledge.hubspot.com/settings/log-ema...read more
Hi everybody, i got the following problem when tracking mails with Hubspot. Im using multiple Mail-Adresses and tracking mails is working for every mail beside one. Does anyone know where the problem could be? Thanks in advance, Paul
Hi, I am asking for support, I have prepared a workflow for sending marketing emails. The first email is sent after a 1-minute delay, the second after 3 minutes and the third after 5 minutes. The logs show that the entire workflow is going throu read more
Hey @PJas there could be a number of reasons behind this. Have you checked any of the contact records who have not received the emails? There shoul...read more
EMAILS BOUNCE FOR ANY NUMBER OF REASONS.. WE ARE CLIMBING A LEARNING CURVE WITH UNPAID SUBSCRIPTION... ONE OF OUR OWN USERS EMAIL BOUNCED.. NOW WE ARE NOT ABLE TO DO ANYTHING WITH THAT USER... UNTIL WE PAY FOR A SUBSCPRITION THAT ALLOWS US TO UNBOU read more
How do I set up the DKIM for Sales emails from the Gmail connected inbox? They are being sent from Gmail with no DKIM or SPF. We have configured DKIM in Gmail, any emails sent from Gmail gets a proper DKIM/SPF setting, any Sales emails sent from hub read more
Hi @SWest8
DKIM and SPF apply to the entrie domain, so if you have the same domain name for the different email addresses then you're sorted...read more
Hello, I have been running a sequence to enroll roughly 100 contact p/d to avoid spamming. However, it crossed my mind that if the second email in the sequence is delayed to send in a week, should I hold off enrolling new contacts a read more
Hi, I have used email tracking for years via Hubspot. In the past few days it's started saying 'untracked' for every single email. I am logged in as normal. Any ideas why this might be? Thanks
Hi - I created an email signature using Hubspot's email signature tool. I included our website's URL and my personal LinkedIn page when creating the signature. My emails are being flagged as having a suspicious link. The hyperlink to our company's w read more
Hi @wjsmithiv ,
The sidekick links that you're seeing are not coming from the HubSpot signature generator but HubSpot's sales email tracking: ...read more
Hey all, I'm wondering if there's a way to either flag (in a more obvious way) if someone unsubscribes from our Sales emails, to let our team know to not contact them either in HubSpot or Gmail. I think HubSpot would bounce the emails, but i read more
Hey @McBainKD you could create a list to show all contacts who have opted out of a specific subscription if you like. You can do this easily throug...read more
Over the last couple of weeks when I create a new Company, add contacts, and send an email. The email tracking shows opened every day for the past couple of weeks, an although newly created that day. example - 11th - 23rd including replies but t read more
Hello @SJanssen0 , thank you for reaching out!
I want to share some resources with more information about it, are you currently using the inte...read more
Hello! I work for a startup that uses HubSpot for sales emails, but they sometimes go straight into spam. I read that increasing the engagement rate of the emails could prevent this - through things like opens, clicks, and replies - and I was w read more
Hi @ccjia068 ,
Opens are registered through a tracking pixel that is being loaded. This article explains in detail how open and click tracking...read more
Hi Hubspot community, I have been working on optimizing my sequences and experimenting with different approaches. However, I have recently encountered an issue that I hope someone can help me clarify. When I sent a sequence to 20 people with read more
Hi @EMollerup ,
Different companies have different policies on how incoming emails are handled. Out of the box, sequence emails in HubSpot are...read more