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Résolues
Julie12 le Mars 21, 2024
Hello, I saved my signature under Profile & Preferences , but when I send emails, my colleague's signature is sent instead of mine. I tried removing my signature from my preferences, but my colleague's signature still appears at the bottom Lire la suite
1 Mention J'aime
5 Réponses
Solution Acceptée
Contributeur de premier rang | Partenaire solutions Gold
Mars 25, 2024 16:48
Hi @Julie12 , Have you checked the inbox email signature setttings?     Check the team signature portion and remove, or add a ge...Lire la suite
Résolues
CH3041 le Mars 15, 2024
Currently our onboarding partner + hubspot help do not quite understand or know how to implement what we need. We're currently on-boarding with hubspot and running into a few issues. Our company use a centralised inbox for ALL inbound and outbo Lire la suite
Solution Acceptée
Contributeur de premier rang | Partenaire solutions Gold
Mars 18, 2024 14:37
Hi @CH3041 , Thank you for the detailed message. Is your team completely against using the conversations inbox? That will give you much better v...Lire la suite
Résolues
DSurman le Mars 13, 2024
I'm at my wits end with this editor. Anyone else? -If you highlight the text and change the fonts, it doesn't change, if you highlight the whole thing and tell it to make everything one font and one size, it only changes a few portions. -I Lire la suite
Solution Acceptée
Contributeur
Mars 15, 2024 06:13
Aye, we're 4 years out from this one, but it does already exist: HubSpot Community - Ability to format easily - HubSpot Community
Résolues
MikolajK le Février 20, 2024
Hello, one of our contacts has been flaged as invalid becouse of hard bounce. Becouse of that, no one can send an one-to-one e-mail on that address, that is actually valid (e-mails sent through exchange works). Is there a way, to somehow restore it Lire la suite
1 Mention J'aime
7 Réponses
Solution Acceptée
Membre irremplaçable | Partenaire solutions Platinum
Février 20, 2024 06:44
Hey @MikolajK as Karsten told you, depending on your licence you might not have the option to "unbounce"the contact's emails. BUT let me expla...Lire la suite
Résolues
FFriis le Février 13, 2024
We use a team inboks and have noticed that some customers replies are not coming throug. It seams that this happens when then reply to the hubspot adress ****=******** .com@bf.eu1.r.hubspot-inbox.com. Anyone have any idea how this happenes? We have Lire la suite
0 Mention J'aime
3 Réponses
Solution Acceptée
Au panthéon de la communauté
Février 13, 2024 19:29
Hi @FFriis it sounds like you have the settings configured properly with the custom reply address and fallback address, can you check some of the i...Lire la suite
Résolues
GGuzman5 le Janvier 29, 2024
Hello, I am having problems seeing my emails in my conversation inbox. Once I open a deal and send an email it does not appear in the inbox and the reply is sent directly to my company email instead of hubspot inbox. Is there any integration that I Lire la suite
1 Mention J'aime
4 Réponses
Solution Acceptée
Au panthéon de la communauté
Janvier 30, 2024 09:42
Hi Gabriela, The best suggestion would be to create a "team" email that you can send and reply from directly from the inbox so it can be shared...Lire la suite
NSingh17 le Janvier 03, 2024
When I send emails from my helpdesk inbox, I've noticed that even new emails are getting merged into old threads in HubSpot. This results in a continuous thread, despite these being separate email initiations. In contrast, when sending emails direc Lire la suite
0 Mention J'aime
1 Réponse
Gestionnaire de communauté
Janvier 03, 2024 15:41
Hi @NSingh17 , Thank you for reaching out to the Community! I can confirm that this is not expected behaviour; this article describes how ...Lire la suite
Résolues
KSavchenko le Novembre 27, 2023
Hi! I want to have AI assistant to help me to reply to my prospect's messages in HubSpot > Conversations. I know that HubSpot has AI Assistant in Conversations, but it can only rewrite content that you started to prepare. But it can't draft a Lire la suite
0 Mention J'aime
2 Réponses
Solution Acceptée
Expert reconnu | Partenaire solutions Diamond
Novembre 27, 2023 08:36
Hey @KSavchenko As per my knowledge, this is not directly possible in HubSpot but you can take a look into the HubSpot knowledgebase if they...Lire la suite
Résolues
PAtlan le Novembre 16, 2023
Hi, One of our users is leaving the company, and we need to send an email to all contacts that have interacted with them via email for the last year. I've tried creating a list of contacts based on activities, but the email activities filters don Lire la suite
0 Mention J'aime
2 Réponses
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Novembre 16, 2023 03:32
Hi @PAtlan , This should do the trick: Adjust the "Activity created by" and "Activity date" according to your requirements. ...Lire la suite
Résolues
AJovovich le Août 10, 2023
why I get an error when sending a message from hubspot, and when sending from almost directly, the letter is delivered? Error : There was an issue sending your email. The recipients on this email thread previously bounced, marked this email as Lire la suite
1 Mention J'aime
1 Réponse
Solution Acceptée
Membre irremplaçable | Partenaire solutions Elite
Août 10, 2023 08:53
@AJovovich because HubSpot sends millions of emails through the system over thousands of customers, it's possible that in the HubSpot system, anoth...Lire la suite
SDevis9 le Juin 26, 2023
It would be amazing to be able to lock down specific sections of an inbox in HubSpot. For example, we use a support mailbox, and I'd like everything in there to be visible, but for agents to be unable to respond there to emails or forms. So Lire la suite
1 Mention J'aime
1 Réponse
Gestionnaire de communauté
Juillet 24, 2023 08:27
Hi @SDevis9 , Thank you for reaching out; that is a great suggestion and I appreciate you explaining how it would help you out. Currently, ou...Lire la suite
RSung le Mai 16, 2023
I use hubspot Inbox as a means to manage inbound and outbound messages with customers. I note that inbound messages show up in the inbox of our webmail; however, outbound messages - both new and replies - do not show up in sent mail. Is there a wa Lire la suite
0 Mention J'aime
4 Réponses
Membre
Mai 22, 2023 13:17
Hi @kvlschaefer , I don't mind questions at all! I appreciate you taking the time to help. We have a business email connected to the the conve...Lire la suite
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