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Solved
Felicitas on April 14, 2025
Which size is recommended for images and logos to be used in the new Hubspot Email Signature Generator? I Couldn find any info as the instruction is linking to the Email signature generator HOME.
Accepted solution
Community Manager
April 14, 2025 11:18
Hi @Felicitas , Thanks for the details! The width should ideally be 130px as this is the max width images are displayed at. The height can...read more
Solved
CMAA on April 05, 2025
I'm looking for a way to associate a conversation/email with a deal or with another contact or company from the inbox. Use Case: I have a vendor who creates deliverables for multiple clients and deals. We have different email threads/conversations r read more
Accepted solution
Top Contributor | Platinum Partner
April 05, 2025 16:23
Hi @CMAA ! One of the easiest ways to achieve this is by creating a deal directly from the conversation inbox as soon as the message is received....read more
Solved
Claricetozetti on March 31, 2025
When I try to send a message template after 24 hours, a template-blocking warning appears. We created utility templates, but with this update, we can still not send messages. The warning is the one in the attached image. This means I cannot conta read more
1 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
April 01, 2025 00:07
Hi @Claricetozetti , Happy to help here. @Claricetozetti wrote: When I try to send a message template after 24 hours 24 hours ...read more
Solved
Julie12 on March 21, 2024
Hello, I saved my signature under Profile & Preferences , but when I send emails, my colleague's signature is sent instead of mine. I tried removing my signature from my preferences, but my colleague's signature still appears at the bottom read more
1 upvote
5 Replies
Accepted solution
Top Contributor | Gold Partner
March 25, 2024 16:48
Hi @Julie12 , Have you checked the inbox email signature setttings?     Check the team signature portion and remove, or add a ge...read more
Solved
CH3041 on March 15, 2024
Currently our onboarding partner + hubspot help do not quite understand or know how to implement what we need. We're currently on-boarding with hubspot and running into a few issues. Our company use a centralised inbox for ALL inbound and outbo read more
Accepted solution
Top Contributor | Gold Partner
March 18, 2024 14:37
Hi @CH3041 , Thank you for the detailed message. Is your team completely against using the conversations inbox? That will give you much better v...read more
Solved
DSurman on March 13, 2024
I'm at my wits end with this editor. Anyone else? -If you highlight the text and change the fonts, it doesn't change, if you highlight the whole thing and tell it to make everything one font and one size, it only changes a few portions. -I read more
Accepted solution
Contributor
March 15, 2024 06:13
Aye, we're 4 years out from this one, but it does already exist: HubSpot Community - Ability to format easily - HubSpot Community
Solved
MikolajK on February 20, 2024
Hello, one of our contacts has been flaged as invalid becouse of hard bounce. Becouse of that, no one can send an one-to-one e-mail on that address, that is actually valid (e-mails sent through exchange works). Is there a way, to somehow restore it read more
1 upvote
9 Replies
Accepted solution
Most Valuable Member | Platinum Partner
February 20, 2024 06:44
Hey @MikolajK as Karsten told you, depending on your licence you might not have the option to "unbounce"the contact's emails. BUT let me expla...read more
Solved
FFriis on February 13, 2024
We use a team inboks and have noticed that some customers replies are not coming throug. It seams that this happens when then reply to the hubspot adress ****=******** .com@bf.eu1.r.hubspot-inbox.com. Anyone have any idea how this happenes? We have read more
0 upvote
3 Replies
Accepted solution
Hall of Famer
February 13, 2024 19:29
Hi @FFriis it sounds like you have the settings configured properly with the custom reply address and fallback address, can you check some of the i...read more
Solved
GGuzman5 on January 29, 2024
Hello, I am having problems seeing my emails in my conversation inbox. Once I open a deal and send an email it does not appear in the inbox and the reply is sent directly to my company email instead of hubspot inbox. Is there any integration that I read more
1 upvote
4 Replies
Accepted solution
Hall of Famer
January 30, 2024 09:42
Hi Gabriela, The best suggestion would be to create a "team" email that you can send and reply from directly from the inbox so it can be shared...read more
NSingh17 on January 03, 2024
When I send emails from my helpdesk inbox, I've noticed that even new emails are getting merged into old threads in HubSpot. This results in a continuous thread, despite these being separate email initiations. In contrast, when sending emails direc read more
0 upvote
1 Reply
Community Manager
January 03, 2024 15:41
Hi @NSingh17 , Thank you for reaching out to the Community! I can confirm that this is not expected behaviour; this article describes how ...read more
Solved
KSavchenko on November 27, 2023
Hi! I want to have AI assistant to help me to reply to my prospect's messages in HubSpot > Conversations. I know that HubSpot has AI Assistant in Conversations, but it can only rewrite content that you started to prepare. But it can't draft a read more
0 upvote
2 Replies
Accepted solution
Recognized Expert | Diamond Partner
November 27, 2023 08:36
Hey @KSavchenko As per my knowledge, this is not directly possible in HubSpot but you can take a look into the HubSpot knowledgebase if they...read more
Solved
PAtlan on November 16, 2023
Hi, One of our users is leaving the company, and we need to send an email to all contacts that have interacted with them via email for the last year. I've tried creating a list of contacts based on activities, but the email activities filters don read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
November 16, 2023 03:32
Hi @PAtlan , This should do the trick: Adjust the "Activity created by" and "Activity date" according to your requirements. ...read more
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