Sales Email

Solved

Thomas_Carlsen on August 10, 2022

Connecting alias e-mail to "Conversations"

Good morning! We are setting up a "Pro" plan for our SaaS and would like to offer a dedicated e-mail for support inquiries. This e-mail would, ideally, be an alias of one of our CS team member that already uses HubSpot. I would like to have all e-m read more

Reply Conversations

1 upvote

2 Replies

Accepted Solution

Jnix284

Recognized Expert | Partner

August 10, 2022 18:25

Hi @Thomas_Carlsen , as @danmoyle mentioned, the purpose of conversations inbox is for team/shared emails. The link he shared is a comprehensive ...read more

KeysProperty on May 30, 2022

Team email signature is not added when sending emails from contact page

When I send an email in the converstation tool, my team email (configured in settings->Inbox->Edit->Configuration tab) appears in the emails that I send. That could be by hitting the "Compose" button, or when replying to an email. Ho read more

Reply Conversations

0 upvote

1 Reply

JenWeiss

HubSpot Moderator

May 31, 2022 07:05

Hi @KeysProperty , Thank you for reaching out to us! I can confirm that the Team Signature will only apply to emails sent through the...read more

hroberts on May 10, 2022

Microsoft Graph for Outlook Inboxes

What is it? As you may have heard, Microsoft is decommissioning the Outlook REST API in November 2022. This is the API we have historically used for our Outlook email integration . In preparation for this change, we at HubSpot have bee read more

Reply Announcement Connected Email Conversations Integrations

2 upvotes

3 Replies

kvonloesecke

Community Manager

September 16, 2022 09:53

Thanks for sharing this update with the Community, @hroberts !

RCunico on April 06, 2022

Problem - Can't send an email to my conversation inbox

We built a conversation inbox to manage all the technical requests. But we are facing a problem: Some of our customers are not able to reply to us or send us an email. They receive the message below. Is this problem caused by Hubspot settings? read more

Reply Conversations

0 upvote

1 Reply

TiphaineCuisset

Community Manager

April 07, 2022 02:19

Hi @RCunico Thank you for reaching out! I can see you had a ticket opened with a colleague from the technical support team, now closed...read more

Solved

JLangley on March 23, 2022

Using mail app to sync with Hubspot

We have an Outlook integration which works fine in the office. But, we have a sales team on the road who are using Hubspot on mobile / ipad apps and they use Mail for their emails. Is there anyway to get the 2 apps to sync, at the moment our best so read more

Reply Admin Connected Email Conversations Getting Started Integrations Knowledge Base Mobile App Sales Workaround

0 upvote

2 Replies

Accepted Solution

himanshurauthan

Recognized Expert | Diamond Partner

April 07, 2022 20:31

Hi @JLangley , Currently, the only possible way for the phone is to do the HubSpot address BCC. There's no other option currently not ...read more

YAydin on February 07, 2022

How to use the "Reply-To" email adress from the header in conversations?

Hi, we are getting forwarded emails with a header like this: from: x@y.com to: us@abc.com reply-to: customer@a.com The from email is from a lead generating website, the to email is our email and the customers email is in the reply-to fi read more

Reply Conversations Sales

3 upvotes

4 Replies

TiphaineCuisset

Community Manager

October 13, 2022 01:53

Hi @MGregorcic Thank you for your email I'm sorry for the frustration caused here, 'd recommend upvoting this Idea in our Ideas Fo...read more

Solved

YAydin on February 03, 2022

How to change email subject within inbox?

Hi, I have set up an email channel within my conversations inbox. When I get an email is there a way to edit the subject? We are getting the emails from a lead generation website and the subjects aren't really meant for the customers eyes which is w read more

Reply Conversations

2 upvotes

2 Replies

Accepted Solution

karstenkoehler

Hall of Famer | Partner

February 03, 2022 21:19

Hi @YAydin , This is currently not possible, unfortunately. Other users have requested the same before, see here: Adding a Subject Line to th...read more

Solved

Kashish_Garg on October 01, 2021

Do we have a personalised date token in templates? (For starter packages)

Hi all, I am using Hubspot Marketing and sales starter package. I am creating an email where I need to insert a personalized date token. For example, I have to give the customer a timeline for his application like this: Registration and A read more

Reply Conversations Starter Templates

0 upvote

1 Reply

Accepted Solution

karstenkoehler

Hall of Famer | Partner

October 01, 2021 03:20

Hi @Kashish_Garg , This is not possible in HubSpot Marketing Hub Starter, unfortunately. It requires the automation capabilities of Operations...read more

AAnda on May 28, 2021

Multiply Mails show in one conversation

Hi, i sent an email to multiple clients (BCC). I got replies from several emails. Now in my hubspot inbox it shows all the reply emails in the same conversation. Its hard for me to keep track and reply a single client as it shows all the read more

Reply Conversations CRM

0 upvote

1 Reply

MiaSrebrnjak

Community Manager

May 31, 2021 08:47

Hi @AAnda , Thank you for reaching out to the Community! As @EmmaWashington mentions in her reply to this Community post, HubSpot i...read more

1stClaas on April 28, 2021

What actually happens when closing an email conversation?

Hey there, the title already reveals: I really want to know if there is anything actually happening other than the email leaves the conversation funnel when clicking "close the conversation"? Does the recipient receive a summary of the conversation read more

Reply Conversations CRM

0 upvote

6 Replies

AHolder

Member

December 06, 2022 17:32

When closing a conversation, if the contact replies to that same thread after it is closed, will it begin a new thread or will it simply 'reopen' tha...read more

m00wn on December 20, 2020

IMAP with Team's Conversations Inbox

For our team, the goal is - to send an email from the "Conversations" inbox and also have it shown in the "sent" folder of our non-hubspot email connections - to mark an "Conversations Inbox" email inside HubSpot as 'read' and also have it marked read more

Reply Connected Email Conversations How-To

2 upvotes

1 Reply

dennisedson

HubSpot Product Team

December 30, 2020 07:26

Hi @m00wn Apologies for delayed response. Wondering if @Mike_Eastwood can help here (at least on the second question 😀 )

jpgulliver on October 17, 2020

Conversations / Sales > HTML Emails and Email Templates - where is this tool?

Hi, We use the Service Hubspot module heavily in our business for Inbox and Ticket management. Our team want to be able to create HTML (one to one) Conversations Emails and Email Templates (also known as Sales Templates) to allow us to send design read more

Reply Conversations

5 upvotes

1 Reply

TiphaineCuisset

Community Manager

October 19, 2020 08:37

Hi @jpgulliver Thank you for reaching out. If you're looking to suggest this as an Idea for our Product Team, I would recommend going in the...read more

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