I am in the process of evaluating Hubspot for our business, and one of the areas I can't seem to resolve is regarding the Outlook Add in. Currently we have a named email account name@email.address but we also have a general mailbox info@email read more

Hello everyone, Hope you are doing good! I would like to create a sequence with customers who haven`t ordered new products in the last 60 days. In order to contact them, see whats going on, etc. I am new to hubspot so here is what I've bee read more

I have two different inboxes set up, one for support and one for sales. Often a contact will mail sales when it should really be support. We have users that can access both mailboxes but we want the conversation to be moved, say from sales to suppor read more

Hi! We just started using Hubspot. I and two other colleagues were able to setup IMAP integration for our inboxes, though I have one colleague that's unable to make a connection. The error message states 'Sorry, Hubspot can't access your inbox'. read more

I'm having problem with Outlook website linked to Hubspot. Do I really have to remember to press Hubspot icon every time I want to send a tracked email or is there any way to keep tracking setting always on (meaning that hubspot BCC will come to read more

Hello Community. I've been using my IMAP email account to send template emails to contacts and now the emails are bouncing and won't send. I've removed the account and re-added and still nothing. I can send emails OUTSIDE of Hubspot using my Mail Cl read more

Hi, I am new at HubSpot, and I have a Free Account. I did all the Email configuration, but no email that I send using my Account at GoDaddy is listed at HubSpot. Can you help me, please? ( @jennysowyrda , @sharonlicari , and @na read more

Recently sent several sales emails and am getting notifications that say "someone" has opened - as opposed to a specific contact name. Checked to make sure everything is good with connections to Outlook/Office365 and all emails are showing. I can read more

Hello there! I'm new to Hubspot and I'm configuring my account. Today i have connected my personal inbox using IMAP and SMTP protocols. I've configured them with proper parameters and inbox seems to be connected correctly. When i try to compose a n read more

If you're trying to connect your Google account with HubSpot and seeing this message during the account connection flow, please follow these steps to connect your account. 1. Log into your Google account that you're connecting 2. Navigate read more

Hi, I am new to Hubspot. I am currently on the Sales Starter plan. I would like to understand what is the difference between shared and personal inbox. If I am managing my company's Hubspot account, does it mean I should connect the company read more

Hello, I am trying to delete contacts which were uploaded by mistake. I am the admin of our corporate account. However, I don't have the active option to delete the contact. Could you please assist? Please find below the screenshot with the iss read more