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Solved
paulmarshall on September 30, 2020
I am in the process of evaluating Hubspot for our business, and one of the areas I can't seem to resolve is regarding the Outlook Add in. Currently we have a named email account name@email.address but we also have a general mailbox info@email read more
0 upvote
2 Replies
Accepted Solution
Key Advisor | Gold Partner
October 01, 2020 16:15
Hi @paulmarshall I recommend connecting your info@email.address to HubSpot's Conversations Inbox . That way you and you team can manage r...read more
tessamoorman on September 28, 2020
Hi, We connect our gsuite mail to hubspot and also configured email forwarding in Google Domains. We don't see email in our Hubspot inbox. We do see our email in gsuite inbox. In Google domains we get the notification that we have to verify read more
1 upvote
4 Replies
Key Advisor | Diamond Partner
September 30, 2020 00:42
Hello again, Ok, try to check if your email domain was not added to the filters / blocked domain. Go to Settings -> Integrations -> Email ...read more
Tasty-FF on September 28, 2020
Hi, is there a way that the contact owner gets notified once the contact person reads the email. Currently there is a quick notification for a brief moment but I would like to have ideally an email notification to the contact owner. I hav read more
HubSpot Alumni
September 29, 2020 07:49
Hi @Tasty-FF , Thanks for reaching out. I want to tag in some thought leaders to see if they can assist with this. Hi @Josh @DAnaGuiloff ...read more
LutzHoloechter on September 17, 2020
Dear Hubspot Team, we received a general error today when sending about 50 emails. The error message, see screenshot, affects all e-mails. To the background: We send out about 50 sales emails per week. We send them directly from Hubspot with an read more
Community Manager
September 17, 2020 20:33
Hi @LutzHoloechter , I believe the screenshot error says "There was a problem sending your email. This email was not sent". I'd encourage yo...read more
VincentG4P on September 11, 2020
Hi, I know there are many posts about setting up a team inbox via IMAP but I am stuck! Our team email is a 123reg email adress. I am following all the steps to forward it to Hubspot but I get a message error on 123reg control panel and I can read more
0 upvote
3 Replies
Community Manager
September 22, 2020 06:46
Hello @VincentG4P I won't be able to check this is my end since I would need more information such as a full email address and HubID. ...read more
kburakozdemir on September 08, 2020
1. My inbox was connected for about 2 years. 2. Then suddenly the connection has gone away. I didn't change the password nor any other settings in my email account. 3. When I try to connect it again, it gives me an error and I tried to set it u read more
0 upvote
3 Replies
Community Manager
September 24, 2020 11:58
Hello @kburakozdemir Are you able to test by using the same credentials the two other users that are not having issues are using currently? ...read more
lorraineisgrove on September 03, 2020
I have the Outlook 365 integration in Windows 10 setup with the latest Outlook client installed, and until recently this has been working great with logging and tracking emails when requested. ALL EMAILS are now being tracked but not LOGGED anywhere read more
HubSpot Alumni
September 04, 2020 02:28
Hi @lorraineisgrove , Thanks for reaching out. These two articles might be a good starting point for you as they explain how you can diable ...read more
qdavenport on August 26, 2020
Hi, I am trying to connect to my 2010 Exchange Server. IMAP seems to connect ok but I receive the error below. SMTP settings incorrect HubSpot can’t access your inbox because the SMTP settings are incorrect. Any idea's? Thanks read more
0 upvote
3 Replies
Community Manager
August 28, 2020 11:31
Hello @qdavenport Thank you for confirming, I just sent you a private message here requesting more details, please check your community inbo...read more
Solved
SandraVermet on August 25, 2020
Hello everyone, Hope you are doing good! I would like to create a sequence with customers who haven`t ordered new products in the last 60 days. In order to contact them, see whats going on, etc. I am new to hubspot so here is what I've bee read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
August 26, 2020 00:18
Thank you for tagging me, @natsumimori , and hello @SandraVermet ! You could create an active list "Contacts with deals created after 30/06/2...read more
Hanna on August 25, 2020
Hubspot is attached to the Gmail account. The email sent to the Contact was tracked and attached to the Activity and Emails, but the reply from this Contact (from the same email) is not visible anywhere. Interesting that when the account forwar read more
0 upvote
3 Replies
Community Manager
September 03, 2020 12:27
Hello @Hanna Thank you for the information, could you please send me a DM here with screenshots of examples including sales emails and conta...read more
Solved
SWilsonA4u on August 19, 2020
I have two different inboxes set up, one for support and one for sales. Often a contact will mail sales when it should really be support. We have users that can access both mailboxes but we want the conversation to be moved, say from sales to suppor read more
0 upvote
5 Replies
Accepted Solution
HubSpot Product Team
April 19, 2021 08:29
Hello @SWilsonA4u , My name is Kirsten, and I work in Support. I came across your post while researching another matter and wanted to mention that...read more
Solved
Cindy_BIQH on August 13, 2020
Hi! We just started using Hubspot. I and two other colleagues were able to setup IMAP integration for our inboxes, though I have one colleague that's unable to make a connection. The error message states 'Sorry, Hubspot can't access your inbox'. read more
0 upvote
2 Replies
Accepted Solution
HubSpot Alumni
August 14, 2020 00:23
Hi @Cindy_BIQH , Thanks for reaching out. This article might be a good starting point for you. I'd recommend looking into this with you ...read more
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