I am in the process of evaluating Hubspot for our business, and one of the areas I can't seem to resolve is regarding the Outlook Add in. Currently we have a named email account name@email.address but we also have a general mailbox info@email read more
Hi, We connect our gsuite mail to hubspot and also configured email forwarding in Google Domains. We don't see email in our Hubspot inbox. We do see our email in gsuite inbox. In Google domains we get the notification that we have to verify read more
Hi, is there a way that the contact owner gets notified once the contact person reads the email. Currently there is a quick notification for a brief moment but I would like to have ideally an email notification to the contact owner. I hav read more
Dear Hubspot Team, we received a general error today when sending about 50 emails. The error message, see screenshot, affects all e-mails. To the background: We send out about 50 sales emails per week. We send them directly from Hubspot with an read more
Hi @LutzHoloechter ,
I believe the screenshot error says "There was a problem sending your email. This email was not sent". I'd encourage yo...read more
Hi, I know there are many posts about setting up a team inbox via IMAP but I am stuck! Our team email is a 123reg email adress. I am following all the steps to forward it to Hubspot but I get a message error on 123reg control panel and I can read more
1. My inbox was connected for about 2 years. 2. Then suddenly the connection has gone away. I didn't change the password nor any other settings in my email account. 3. When I try to connect it again, it gives me an error and I tried to set it u read more
Hello @kburakozdemir
Are you able to test by using the same credentials the two other users that are not having issues are using currently? ...read more
I have the Outlook 365 integration in Windows 10 setup with the latest Outlook client installed, and until recently this has been working great with logging and tracking emails when requested. ALL EMAILS are now being tracked but not LOGGED anywhere read more
Hi @lorraineisgrove ,
Thanks for reaching out.
These two articles might be a good starting point for you as they explain how you can diable ...read more
Hi, I am trying to connect to my 2010 Exchange Server. IMAP seems to connect ok but I receive the error below. SMTP settings incorrect HubSpot can’t access your inbox because the SMTP settings are incorrect. Any idea's? Thanks read more
Hello @qdavenport
Thank you for confirming, I just sent you a private message here requesting more details, please check your community inbo...read more
Hello everyone, Hope you are doing good! I would like to create a sequence with customers who haven`t ordered new products in the last 60 days. In order to contact them, see whats going on, etc. I am new to hubspot so here is what I've bee read more
Thank you for tagging me, @natsumimori , and hello @SandraVermet !
You could create an active list "Contacts with deals created after 30/06/2...read more
Hubspot is attached to the Gmail account. The email sent to the Contact was tracked and attached to the Activity and Emails, but the reply from this Contact (from the same email) is not visible anywhere. Interesting that when the account forwar read more
Hello @Hanna
Thank you for the information, could you please send me a DM here with screenshots of examples including sales emails and conta...read more
I have two different inboxes set up, one for support and one for sales. Often a contact will mail sales when it should really be support. We have users that can access both mailboxes but we want the conversation to be moved, say from sales to suppor read more
Hello @SWilsonA4u , My name is Kirsten, and I work in Support. I came across your post while researching another matter and wanted to mention that...read more
Hi! We just started using Hubspot. I and two other colleagues were able to setup IMAP integration for our inboxes, though I have one colleague that's unable to make a connection. The error message states 'Sorry, Hubspot can't access your inbox'. read more