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  • Most Upvoted
  • PBissat on August 23, 2021
    0 upvotes
    14 Replies
    Hi, I followed the instruction and I still getting an error message. Could you please help me. Thanks Regards Philippe
    Reply
    Member
    August 25, 2021 00:30
    Unfortunately it did not help me. I stopped the idea to use Hubspot to send emails. Thanks Regards
  • KDenno on August 18, 2021
    0 upvotes
    1 Replies
    One of our users recently sent an email through his connected Outlook 365 inbox in HubSpot to a customer and copied another internal associate. HubSpot somehow changed the users email to an email extension (@bf.hubspot-inbox.com) and our sales perso...
    Reply
    Community Manager
    August 19, 2021 16:27
    Hello @KDenno , thank you for the information provided. It appears this can happen when an email sending domain got disconnected at some point. ...
  • tonjarichards on August 14, 2021
    0 upvotes
    1 Replies
    I have called tech support and haven't been able to get my e-mail connected. I purchased it and I think it's through Go Daddy. My username and password are correct but it is not able to authenticate. Please help!
    Reply
    Community Manager
    August 16, 2021 13:37
    Hello @tonjarichards , thank you for providing this information. I was able to check and currently looks like that t here was an authentication erro...
  • Solved
    BBerry9 on July 21, 2021
    0 upvotes
    2 Replies
    When using the logging/tracking feature recently, I noticed that the "Opened" notifications are time stamped about a minute before I actually send the email. Email sent time, for example, could be 2:45 PM, but the "Opened" notification says that it ...
    Reply
    Top Contributor | Diamond Partner
    July 22, 2021 00:00
    Hi @BBerry9 , When we send any email, the server also scan it for inappropriate content before sendig it to the contact. This time stamp might ...
  • BScheinkman on July 13, 2021
    0 upvotes
    1 Replies
    * edited for security purposes Hi. I've tried everything. I've enabled IMAP on my gmail, i changed the servers here, the port and nothing. I have my domain from godaddy and connected to gmail. How can i get hubspot to connect it my domai...
    Reply
    Community Manager
    July 14, 2021 12:38
    Hello @BScheinkman , thank you for the information provided, I was able to see that currently, we are receiving the following error while attempting...
  • JBack on June 09, 2021
    0 upvotes
    3 Replies
    I am trying to "Never Log" emails from specific users and domains. I've added emails to the Never Log Lists and tried blocking for all users and for myself. However - no matter what I do - when I get an email from a user on the 'Never Lo...
    Reply
    Community Manager
    June 11, 2021 03:30
    Hi @JBack Thank you for your reply. If incoming emails come into Conversations > Inbox , the inbox has been connected as a team e...
  • SSumner03 on June 04, 2021
    0 upvotes
    7 Replies
    I send an email to a customer - Customer replies - Replie arrives with two of my signatures attached to the customers email response. I have created a TXT email and have reinstalled several times. However, the issue is not corrected. Any ideas??? ...
    Reply
    Most Valuable Member
    June 10, 2021 20:51
    Thanks @SSumner03 . So you've added a signature in Gmail, you've added a signature in HubSpot – and now, when you send an email from HubSpot, ...
  • AHelm on May 20, 2021
    0 upvotes
    14 Replies
    I have an email in O365 and I want to drag into my Contact or Companies field and I'm not able to see away that can be done, doe anyone have any ideas please? The email does not have a Contact or Company Linked to it, but the information within the ...
    Reply
    Member
    June 21, 2021 01:06
    No it wasn't, the forwarding email didn't seem to work and you are not able to drag emails int HubSpot, which is a real shame. Short of copying the w...
  • BMaurice on May 13, 2021
    0 upvotes
    1 Replies
    When trying to connect my O365 email, I get the following error message: "app-cookie not engaged. App cookie is not present on the request." and am unable to connect my email, even though it connects perfectly well with other CRM systems. Could yo...
    Reply
    Community Manager
    May 14, 2021 08:45
    Hello @BMaurice , could you please ensure you are connecting the correct outlook extension version as this knowledge base here explains more. Yo...
  • Solved
    IRayner on April 28, 2021
    0 upvotes
    1 Replies
    HubSpot is a CRM platform. The R stands for relationship. The primary mode of communication between organizations today is still email. When a contact sends me an email, I would expect a CRM to log that email and include it in the contact's relatio...
    Reply
    Most Valuable Member
    April 28, 2021 21:20
    Hi @IRayner , HubSpot's email tracking is focused on replies, that's correct. (This knowledgebase post summarizes under which conditions the...
  • SeanSpecie on April 09, 2021
    0 upvotes
    1 Replies
    Hey Community, We recently found that our email signature from the Hubspot Email Signature Generator have been getting squeezed and don't look good on mobile. Does anyone know of a way to fix this outside of making it an image? Attache...
    Reply
    Community Manager
    April 12, 2021 06:55
    Hi @SeanSpecie , Thank you for reaching out about this and sharing a screenshot - that is helpful to see. My first recommendation would...
  • m00wn on December 20, 2020
    1 upvotes
    1 Replies
    For our team, the goal is - to send an email from the "Conversations" inbox and also have it shown in the "sent" folder of our non-hubspot email connections - to mark an "Conversations Inbox" email inside HubSpot as 'read' and also have it marked...
    Reply
    Community Manager
    December 30, 2020 07:26
    Hi @m00wn Apologies for delayed response. Wondering if @Mike_Eastwood can help here (at least on the second question 😀 )
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