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  • Solved
    Bernardamus on July 30, 2021
    0 upvotes
    4 Replies
    Hello! I noticed that some contacts always display a mail open date that is exactly the same as the "last contacted" timestamp. I understand that some humans might eventually read an email at the instant, but I tend to suspect that this "tracked o...
    Reply
    Contributor
    July 30, 2021 05:07
    If somebody at Hubspot is reading us, I would recommend to add a "score" to evaluate if the opening is "human" or likely to be "automated". For examp...
  • Solved
    ImburseCH on July 09, 2021
    0 upvotes
    1 Replies
    Dear Hubspot Team We have a scenario where, as our deals evolve, new contacts join the conversation (as they are included by their colleagues). These are sometimes not immediately allocated to a specific deal but all emails are tracked by Hubspo...
    Reply
    Most Valuable Member
    July 09, 2021 09:16
    Hi @ImburseCH , When activities are not automatically associated (but you'd like them to be), you need to manually associate the activity to ...
  • Solved
    ctkitchen on June 17, 2021
    0 upvotes
    5 Replies
    Hi I am on the free version, using a PC and google chrome. Setting up a simple email template and running into snags. Somehow we have duplicated properties i.e. first name. I would like to a) identify those duplicate properties b) identify ...
    Reply
    Most Valuable Member
    June 17, 2021 07:17
    Hi @ctkitchen , When you navigate to the Settings > Properties , you can find and click on the property and you'll see a breakdown of wh...
  • JBack on June 02, 2021
    0 upvotes
    3 Replies
    I'm a new user to HubSpot and I want to keep my company employees who may not be using HubSpot or general inter company email traffic from being logged in the CRM. I have gone to Settings -> Activities -> Email logging and entered my domai...
    Reply
    Most Valuable Member
    June 04, 2021 08:22
    Hi @JBack , This all looks correct – do you have access to HubSpot technical support, are you on a paid subscription? Best regards!
  • AAnda on May 28, 2021
    0 upvotes
    1 Replies
    Hi, i sent an email to multiple clients (BCC). I got replies from several emails. Now in my hubspot inbox it shows all the reply emails in the same conversation. Its hard for me to keep track and reply a single client as it shows all the...
    Reply
    Community Manager
    May 31, 2021 08:47
    Hi @AAnda , Thank you for reaching out to the Community! As @EmmaWashington mentions in her reply to this Community post, HubSpot i...
  • Solved
    Bernardamus on May 14, 2021
    0 upvotes
    2 Replies
    I am using the Free CRM and I had no problem to customize the Sign Up forms for the newsletter, but I am having troubles customizing the form that our contacts use to unsuscribe & manage mail preferences. 1) The text appears to be in Spanish...
    Reply
    Contributor
    May 15, 2021 14:14
    Thanks for your reply. And yes, I am based in Spain, so I guess that's the reason for the language displayed
  • Solved
    IRayner on April 28, 2021
    0 upvotes
    1 Replies
    HubSpot is a CRM platform. The R stands for relationship. The primary mode of communication between organizations today is still email. When a contact sends me an email, I would expect a CRM to log that email and include it in the contact's relatio...
    Reply
    Most Valuable Member
    April 28, 2021 21:20
    Hi @IRayner , HubSpot's email tracking is focused on replies, that's correct. (This knowledgebase post summarizes under which conditions the...
  • 1stClaas on April 28, 2021
    0 upvotes
    1 Replies
    Hey there, the title already reveals: I really want to know if there is anything actually happening other than the email leaves the conversation funnel when clicking "close the conversation"? Does the recipient receive a summary of the conversation ...
    Reply
    Community Manager
    April 29, 2021 08:47
    Hi @1stClaas , Thank you for reaching out to the Community! Marking an email as closed in the tool Conversations simply closes the ac...
  • JMboule on April 27, 2021
    0 upvotes
    1 Replies
    Good day, My user ID is 19576491. Often, I would email a client and it would notify me that the email bounced yet on the tracking, it notifies me the client opened and read the email. Why does this happen? Jean
    Reply
    Top Contributor | Diamond Partner
    April 27, 2021 04:16
    Hi @JMboule , E mail open tracking on every platform is controlled by the recipients email client not sender's. Refer this artickle to check How ...
  • Solved
    EleniS on March 12, 2021
    1 upvotes
    4 Replies
    Hello, This is an old unresolved but serious issue as potential clients have reported to us that they are hesitant of opening the links sent in our email templates via HubSpot, as the link's preview looks very long and suspicious (especially on Out...
    Reply
    Most Valuable Member
    July 14, 2021 07:52
    Hi @BLakerveld , unfortunately that's not possible. It's either one or the other. Best regards!
  • Solved
    Stumc on February 24, 2021
    1 upvotes
    5 Replies
    Newbie alert! Can you please point me to an existing post or a simple worflow to track who I've called. and yet to call...? My process so far: 1. One broadcast sent to my email lead list. 2. Sorted via leads who have read email or clicked a link...
    Reply
    Most Valuable Member
    February 25, 2021 21:39
    Hi @Stumc , Could you provide any details as to what exactly was unsuccessful? Any examples of contacts showing that should not be showing? ...
  • SN on November 15, 2020
    0 upvotes
    4 Replies
    I have created an email. In that I have provided link to a landing page on my website. I got feedback from my clients that this link doesnt work properly and takes lot of time to load. Also I confirmed same by sending test mail with that link to mys...
    Reply
    SN
    Participant
    November 20, 2020 01:04
    Please help This issues of slow down of website, when clicked from mail body, has created all the efforts of marketing in vain.
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