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Hi @LBKoch,
Thank you for reaching out to the Community!
This is unexpected behaviour: have you already tried reinstalling the add-in? Before you do that, please confirm that you've chosen the correct add-in based on the setup detailed in the table in this article. Thank you!
Could you tell us which version of Outlook you're using and which operating system you're on (Mac or PC)? Thank you!
Cheers
Mia, Community Team
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