Writing RTL emails with Hubspot

Mazekal · ‎May 3, 2019

Hi all,

I hope this is the right spot for this question.

I was testing the function of sending emails from the CRM

I write in a RTL language, therefore this is how the text looks after sending it:
the text is aligned to the left and not to the right.

can anyone tell me how to format the text and align it to the right?

thx

PamCotton · ‎Jul 23, 2020

Hi @Ar1991 and @alaref ,

As @jennysowyrda mentioned to upvote the idea, the good news is that it's currently in planning by our team.

"Another quick update regarding RTL support.

We now have support for RTL languages on rich text in the Marketing Hub, CMS Hub, and the Knowledge Base app in Service Hub. If your keyboard is set to an RTL language, we will detect it and switch the orientation of the cursor accordingly.

We use a separate text editing service for the CRM, Sales Hub, and Service Hub (excluding Knowledge Base) the, unfortunately, is tougher to implement RTL support with. That text editing service is managed by a third party, and we currently have an issue open with them to make RTL support available. I will continue to post here as we have updates."

Please make sure to follow the idea here, by leaving your like or comment to it.

Kindly,

Pam

View solution in original post

jennysowyrda · ‎May 15, 2019

Hi @Mazekal,

While Marketing (e.g. blogs/landing pages/website pages) content language can be used to ensure RTL formatting for those languages, this is not the case for CRM emails currently. If you would like to see this functionality implemented in the future, I would recommend upvoting this idea in the ideas forum.

Thank you,
Jenny

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Ar1991 · ‎Jun 10, 2020

Hi,

having the same issue,

I think It is basic to have RLT feature in emails - its 2020 guys!

very upset of that

PamCotton · ‎Jul 23, 2020

Hi @Ar1991 and @alaref ,

As @jennysowyrda mentioned to upvote the idea, the good news is that it's currently in planning by our team.

"Another quick update regarding RTL support.

We now have support for RTL languages on rich text in the Marketing Hub, CMS Hub, and the Knowledge Base app in Service Hub. If your keyboard is set to an RTL language, we will detect it and switch the orientation of the cursor accordingly.

We use a separate text editing service for the CRM, Sales Hub, and Service Hub (excluding Knowledge Base) the, unfortunately, is tougher to implement RTL support with. That text editing service is managed by a third party, and we currently have an issue open with them to make RTL support available. I will continue to post here as we have updates."

Please make sure to follow the idea here, by leaving your like or comment to it.

Kindly,

Pam

Kenjii · ‎May 16, 2022

Any updates?

Ar1991 · ‎May 16, 2022

Nope

GOr6 · ‎Feb 7, 2022

Would love to hear if this is actually happening soon...

PamCotton · ‎Feb 8, 2022

Hello @GOr6, good news! It looks like per this idea here the current status is: In Planning.

I would recommend upvoting the idea so you will receive an update when the status changed.

Kindly,

Pam

Assaf1 · ‎Aug 28, 2022

It's been 5 years since this issue was raised in these forum. How is this not resolved yet? You say it's status is "In Planning". When is this expected to be resolved?

alaref · ‎Jul 23, 2020

I agree.

I send emails from the CRM but they keep switching to LTR and messing the text up.

Sales Email