Sales Email

phtheref
Participant

Why sequence emails don't send?

SOLVE

Trying to get sequences working but I really don't understand why emails don't get send?

phtheref_0-1636721412707.pngphtheref_1-1636721478677.pngphtheref_2-1636721579584.png

What am I missing here?

0 Upvotes
1 Accepted solution
GZani
Solution
Participant

Why sequence emails don't send?

SOLVE

Hi @phtheref seems like this is related to the tasks queue when using task email. In this article here, there's a yellow box that says "to automatically open the email composer window on a contact record and populate it with the template selected in the sequence email task, you must add the email task to a task view. Otherwise, you will need to manually review and send the email from the contact record after the task is created." I hope this helps.

View solution in original post

6 Replies 6
phtheref
Participant

Why sequence emails don't send?

SOLVE

Hmm... I got it working if I go all contacts and choose "review and send". Why I have to do that even if I've selected "Continue without completing task". So 1st email has been done... let's see does it send other emails without completing tasks...

GZani
Solution
Participant

Why sequence emails don't send?

SOLVE

Hi @phtheref seems like this is related to the tasks queue when using task email. In this article here, there's a yellow box that says "to automatically open the email composer window on a contact record and populate it with the template selected in the sequence email task, you must add the email task to a task view. Otherwise, you will need to manually review and send the email from the contact record after the task is created." I hope this helps.

phtheref
Participant

Why sequence emails don't send?

SOLVE

Hmm... I've checked that sequence should go forward without "complete tasks" but it seems that it need some manual things? why is that?

 

phtheref_0-1636723725725.png

 

0 Upvotes
phtheref
Participant

Why sequence emails don't send?

SOLVE

Because nobody of these 3 persons (inside of company who are test recipients) haven't receive emails 😉

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Why sequence emails don't send?

SOLVE

Hi @phtheref,

 

Have you checked the contact records of these three contacts? Is the email being shown as delivered?

 

Best regards

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Why sequence emails don't send?

SOLVE

Hi @phtheref,

 

It looks like you're contacts are being enrolled correctly, see here:

 

karstenkoehler_0-1636722237625.png

 

What makes you think that these emails are not being sent?

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes