Why are my emails unrelated to hubspot, going into hubspot and also being sent to my colleagues emai

[SSteep]

Why are my emails unrelated to hubspot, going into hubspot and also being sent to my colleagues email inboxes. HELP!

[karstenkoehler · Accepted solution]

Hi @SSteep,

Could you please provide more details here? What is the sender address of the email? Have you connected this email address as a personal inbox in HubSpot or as a conversations inbox? Are the recipients all HubSpot users? Are the recipients HubSpot users who are also HubSpot contacts? If so, do the emails show on their contact records?

The more detail, the better.

Best regards

[ThreadsHelp2018 · Accepted solution]

Hi @SSteep 

There are a few threads on this forum which discuss this issue. 

https://community.hubspot.com/t5/Gmail-Sales-Extension/Prevent-Logging-of-All-Emails/m-p/212148

https://community.hubspot.com/t5/Outlook-Sales-Extension/Stop-logging-and-tracking-for-personal-non-...

We also wrote a blog post on this.

Hope this helps!

[karstenkoehler · Accepted solution]

Hi @SSteep,

Could you please provide more details here? What is the sender address of the email? Have you connected this email address as a personal inbox in HubSpot or as a conversations inbox? Are the recipients all HubSpot users? Are the recipients HubSpot users who are also HubSpot contacts? If so, do the emails show on their contact records?

The more detail, the better.

Best regards