Who Is the Email sent from in a sequence?

[AineMc]

Hi I am just wondering if anyone can help with this. Who is the email sent from when a sequence is created? Is it the person who creates the sequence or is the sender the person who enrols a contact in the sequence?

[webdew]

Hi @AineMc ,

The sequences will always sent from the personal email address which is connected to that particular account.
Here how you cam connect you personal email:

• Click the settings icon settings in your HubSpot account
• Go to General. 
• Click the Email tab. 
• Click Connect personal email.
  
  This will be email id that will used in sending the emails sequences. 
  
  And also you can enroll the contacts from the same account you have created the sequence in.
  
  

  Hope this helps!
  

  
  If we were able to answer your query, kindly help the community by marking it as a solution.
  
  Thanks and Regards. 

[MKaufman2]

Thanks @webdew any ideas on how to change the from?

[karstenkoehler]

Hi @AineMc,

Sequences will always be sent through your connected personal email – even if the sequence was created by another user. In fact, it's not even possible (at this stage) to send a sequence on behalf of another user, even if you wanted to. (Users have requested that this be possible in the HubSpot Ideas section of the community.)

In case you're asking because you want to send an email on behalf of someone else: that's possible in marketing emails.

Let me know if you have any follow-up questions.

Hope this helps!

[smoore]

The sequence owner is the sender and the email signature can include personalization tokens. Here is more info. HubSpot KB on Sequences

 

[AineMc]

Thank you. So am I right in saying, if I create a sequence but other colleagues are enrolling their owned contacts in my sequence, the emails will come from my email address?

Thanks,

Aine

[karstenkoehler · Accepted solution]

Hi @AineMc,

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@AineMc wrote:

Thank you. So am I right in saying, if I create a sequence but other colleagues are enrolling their owned contacts in my sequence, the emails will come from my email address?

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That is not correct, the emails will be coming from the (connected personal email inbox of the) user who enrolls the contact into the sequence – not from the user who created the sequence.

Best regards!

[AineMc]

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@karstenkoehler wrote:

Hi @AineMc,

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@AineMc wrote:

Thank you. So am I right in saying, if I create a sequence but other colleagues are enrolling their owned contacts in my sequence, the emails will come from my email address?

---

That is not correct, the emails will be coming from the (connected personal email inbox of the) user who enrolls the contact into the sequence – not from the user who created the sequence.

Best regards!

---

Thank you very much!!

[AineMc]

Thank you!!