Nov 16, 20228:55 AM - edited Nov 16, 20228:57 AM
Participant
Using Email Tokens within a shared inbox email signature
SOLVE
I'm running into a unique problem where I need to set a personalized token for certain users within hubspot and then display that token on specified shared inbox email signatures. I figured that I can create a preset for all the users that need to have the token and then create a personalized token for each of them. However, is there any way for me to display this token in a shared inbox email signature? I tried {{userToken.___} but that doesn't seem to work. Any thoughts or help would be greatly appreciated.
Using Email Tokens within a shared inbox email signature
SOLVE
@ABenson2 I don't believe it is possible to use custom tokens and display them on an email signature.
Alternatively, is the License Number needs to be globally present in the account maybe you can update the Agent's first name to be *First Name* (LN: 123456), which may solve for what you're looking for?
Using Email Tokens within a shared inbox email signature
SOLVE
The usecase I'm trying to solve is that each member of our customer service team has a unique license number associated with them, and I would like to store that number in a token for each account and add it to a shared inbox email signature. In the User and Teams settings there is an option to create presets, where you can add users and assign personalized tokens. I did not know if it was possible to use these tokens and display them on an email signature.
Using Email Tokens within a shared inbox email signature
SOLVE
@ABenson2 I don't believe it is possible to use custom tokens and display them on an email signature.
Alternatively, is the License Number needs to be globally present in the account maybe you can update the Agent's first name to be *First Name* (LN: 123456), which may solve for what you're looking for?