Unreplied emails

[GSylvester]

Is there a way to create a workflow notification if an email has not been replied to within x number of days? There is an assumption that the email address (contact) already exists in Hubspot. This is for one on one emails not marketing emails. Thanks!

[karstenkoehler · Accepted solution]

Hi @GSylvester,

You could enroll contacts in your workflow when Recent sales email replied date is after Last contacted. This has to happen via list membership, as HubSpot doesn't allow re-enrollment when using these criteria right within the workflow:

You can then set up this workflow:

Now I know what you're thinking: What if the contact replies in the meantime? Under Settings > Unenrollment and suppression you can specify that the contact should be removed from the workflow when they don't meet the enrollment criteria anymore.

Hope this helps!