Sales Email

BJeffcoat
Member

Undelivered email

SOLVE

Hi All,

 

     As I've gone through my call list, I've noticed that several contacts have emails that were not delivered for reasons other than bouncing. I would like to know if there is a way to easily find these emails so I can address whatever issue is keeping them from being delivered. So far the only way I have noticed is when I'm in the contact to make a call.

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1 Accepted solution
franksteiner79
Solution
Key Advisor

Undelivered email

SOLVE

Hi @BJeffcoat 

 

My first recommendation would be to check the actual marketing email that you are trying to send to these contacts.

 

When you click into the recipient tab, you will see various email status, one of which is "not sent", see example below:

 

Screenshot 2025-01-21 at 15.16.33.png

 

You will then see a list of contacts which have not received this particular email along with a reason why. By clicking the little arrow in front of a contact, the view will expand and show you additional details, see example below:

 

Screenshot 2025-01-21 at 15.20.28.png

I hope that helps.

 

Frank

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Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

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View solution in original post

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4 Replies 4
franksteiner79
Key Advisor

Undelivered email

SOLVE

Hi @BJeffcoat 

 

Are we talking about marketing emails, or sales emails?

What reasons are you seeing in the activity timeline?

Can you include some screenshots for reference?

 

Thanks

Frank

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Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project
BJeffcoat
Member

Undelivered email

SOLVE

Hi Frank,

 

     Sorry it took a bit to get back to you. I was busy Friday and off yesterday. Here are the screenshots you requested. The message seems to come up with contacts that are in some way related to medical professions, but not ALL of those contacts.

BJeffcoat_1-1737468657555.png

 

BJeffcoat_0-1737468591469.png

I'd like to see if there is an easy way to view any contacts that encounter this message rather than having to click into each one that might or might not. Thanks in advance for your help.

0 Upvotes
franksteiner79
Solution
Key Advisor

Undelivered email

SOLVE

Hi @BJeffcoat 

 

My first recommendation would be to check the actual marketing email that you are trying to send to these contacts.

 

When you click into the recipient tab, you will see various email status, one of which is "not sent", see example below:

 

Screenshot 2025-01-21 at 15.16.33.png

 

You will then see a list of contacts which have not received this particular email along with a reason why. By clicking the little arrow in front of a contact, the view will expand and show you additional details, see example below:

 

Screenshot 2025-01-21 at 15.20.28.png

I hope that helps.

 

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project
0 Upvotes
BJeffcoat
Member

Undelivered email

SOLVE
Perfectly! Thanks!!!
0 Upvotes