Unable to send email from shared inbox
12-09-2018 10:34 - edited 12-13-2018 11:16
I created a shared inbox under conversations -> inbox -> inbox settings -> email. It is using the connection type hosted email. I am able to send emails to my hosted email provider and they show up in hubspot inbox. However, when I try to respond, it fails with "Unable to send message". I understand hubspot will not be able to send as that email address because I am on the free plan. But I thought it would be able to send from the address "firstname.lastname@example.org".
All contacts are showing that emails to them have bounced. This is present for contacts I have never emailed.
I found documentation that seems to indicate I should be able to send from the forwarded email address. But anytime I try to respond to a message in the inbox with the from address (email@example.com) it seems to fail.
The question that needs to be answered is, Can I send mail from the address 'firstname.lastname@example.org'?