Unable to login to Hubspot Wordpress plugin

SOLVE
topbots
Member

I'm unable to move past the login page for the Hubspot Wordpress plugin. Once installed, I see the login page, click "Sign in normally" which then opens a separate browser tab (in Chrome) with the regular Hubspot website login, which I'm able to use just fine. However, refreshing the login page within Wordpress does not actually lead to account access, all it does is just refresh the login page. Thus, I'm unable to even get to the UI stage where I input my Hubspot ID. 

 

Any advice on how to move past this bug? I've already tried clearing the Wordpress and the browser cache. Our website does also use Cloudflare as the CDN, which I have also cleared with no result. 

2 Accepted solutions

Accepted Solutions
alexluna
Solution
Member

Hi,

 

I had the same issue when using Chrome. I then installed Firefox and opened it, loggedin to my Hubspot account, then to my Wordpress site admin account and finnaly when I accessed the Hubspot plugin page there it already reconized my Hubspot credentials and I was able to finish the setup process and connect Hubspot and Wordpress.

 

I hope this works for you as well.

 

Best,

 

Alex

View solution in original post

Solution
Anonymous
Not applicable

I figured out the possibility for myself and it's not a browser issue, after all.

 

Something most of us probably didn't take into consideration was the privacy extensions that are running. I was running AdBlocker and Ghostery's in Chrome and Safari. When I tried using Firefox, as suggested above, I had no issues.

 

Then it dawned on me, that maybe, idea!

 

I authorized my domain in settings "yoursite.com/*" so AdBlocker and Ghostery's would not prevent HubSpot tracking.

 

As soon as the page refreshed -- I no further issues with the HubSpot LeadIn plugin. 

 

I hope this helps everyone 😄

 

Happy Easter

View solution in original post

17 Replies 17
Phil_Vallender
Most Valuable Member | Diamond Partner

Hi @topbots

 

If you are having no luck with the plugin, it is possible to put the HubSpot tracking code directly in your website's footer using the WordPress editor. 


Instructions can be found here: How to install the HubSpot tracking code - without plugin

 

Hope this helps. 

Phil Vallender | Inbound marketing for B2B technology companies
0 Upvotes
Anonymous
Not applicable

I have tried everything. different browsers, remove plugin add plugin, delete a domain, add domain, clear cache, nothing works. Why does this happen? 

MrCleanUrCredit
Participant

I ended up deleting the worthless plugin. All Hubspot is good for is tracking emails, when that works. 

Anonymous
Not applicable

I am going to dive into this matter further as there has to be a solution.

0 Upvotes
sandeepsangam
Member

Can you help me please, When i have go into to confirmation email linked then found the error message like this "There was server error confirming your account. invalid token". So kindly resolve my issue which i am facing. Once it has been resolved then i will be able to work on the same.  

 

Furthe, I am waiting for your response.

 

Regards,

Sandeep Mishra

Softwarew Engineer

 

0 Upvotes
alexluna
Solution
Member

Hi,

 

I had the same issue when using Chrome. I then installed Firefox and opened it, loggedin to my Hubspot account, then to my Wordpress site admin account and finnaly when I accessed the Hubspot plugin page there it already reconized my Hubspot credentials and I was able to finish the setup process and connect Hubspot and Wordpress.

 

I hope this works for you as well.

 

Best,

 

Alex

View solution in original post

aspires
Participant

Thank you @alexluna! This was the only thing that worked for me after a month of frustration!!!

pendraku
Member

Hi!

In my case, the issue is faced in Firefox Developers Edition.Now I try from Google Chrome and signing up process works. If somebody had the same problem I think that the idea of switch between browsers may help.

Thanks!

0 Upvotes
DWNTWN
Participant

@alexluna Thanks a lot. Had the exact same issue with Chrome and Safari browsers. Using Firefox instead worked like a charme to connect the WP plugin with my HubSpot account. Once the connection ist established the plugin works as advertised in Safari and Chrome as well. 

0 Upvotes
purplemonkeym
Participant

This worked for me too. Thanks!!!

0 Upvotes
gmelville80
Member

Thanks - I've been battling this one for a few weeks. I installed FireFox and went straight to the page and it let me log in. I'm wondering if my Norton security extensions in Chrome were blocking it. I ignored the Norton extensions in FireFox.

0 Upvotes
DavidOlsen
Member

Hi, solution for me when i couldnt login because i used the plugin on other testpage, was under setting, disconnect hubspot id, and then you can sign in with the real one.

0 Upvotes
MrCleanUrCredit
Participant

I have the same issue. The only notifications I receive regarding my website visits are from me visiting my dashboard login page. Hubspot is terrible. 

0 Upvotes
Solution
Anonymous
Not applicable

I figured out the possibility for myself and it's not a browser issue, after all.

 

Something most of us probably didn't take into consideration was the privacy extensions that are running. I was running AdBlocker and Ghostery's in Chrome and Safari. When I tried using Firefox, as suggested above, I had no issues.

 

Then it dawned on me, that maybe, idea!

 

I authorized my domain in settings "yoursite.com/*" so AdBlocker and Ghostery's would not prevent HubSpot tracking.

 

As soon as the page refreshed -- I no further issues with the HubSpot LeadIn plugin. 

 

I hope this helps everyone 😄

 

Happy Easter

View solution in original post

sethmitchell
Member

If using Chrome, the 3rd party. cookies may be blocked.  I fixed it by:

  • Go to your wordpress admin site, and be on the hubspot plugin page
  • Click on the cookie icon in the link bar (it probably has a little red X).  
  • Click on "Show Cookies and Other Site Data"
  • Click on the Block tab
  • In the list, select any cookie with "hs-", apps.hubspot, and hubspot
  • Click Allow
  • Click Done.
  • Reload Wordpress site

HTH

liewebagency
Member

I have the same problem today!

 

It asks me to login, i do, and it goes fine i login, but then it just redirects back and says i have to login AGAIN, again and again. It never stops.

 

Could this be a error in the plugin or some restrictions in JetPack ?

0 Upvotes
ppsonline
Participant

I had the issue in Chrome repeatedly regardless of what I do with extensions, incognito, cache, etc.  I was able to use Safari and it worked first try.  I would just try a different browser.  Once you activate in another browser, it will work without any issues across all browsers.

0 Upvotes