Unable to integrate email using IMAP "unauthorized"SOLVE
Oct 18, 2017 1:26 PM
Hi Hubspot team,
I am trying to integrate my email using IMAP. However im unauthorized (pls see below). Ive followed all the resources i can find online but am still struggling.
Below is the information requested from on of the hubspot articles in order to help your team troubleshoot. Would appreciate any advice, thanks!
1: hubspot id 2677701
2. A screenshot of your IMAP settings that shows a) all fields populated in the IMAP connection area b) the 'Allow non-secure certificate' box checked off c) any specific error messages or warnings that are populating.
3. Confirmation of the email address you are trying to connect.
4. A HAR file: please follow these instructions on how to generate a HAR file.
How do i submit this?
5. Confirmation on whether your a) email address, b) password, and c) port information (under advanced settings) were autopopulated or input manually.
Everything input manually
Solved! Go to Solution.
Oct 25, 2017 11:13 AM
Can you please try connecting using port 993 for the imap port and then using the smtp ports I referenced before?
Right now, the issue is just finding the proper ports that your email is being sent through and being received through so that HubSpot can successfully connect with those ports to link your portal to your inbox. Think of it as finding the correct charger for your phone. We need both the correct connection for going into the phone, and going into the outlet. HubSpot is the outlet and your phone is the email inbox. By putting in the correct port information (for both imap and smtp) we will be able to connect your phone and the outlet.
For more information on imap and how it works, I wanted to share this article with you.
Please let me know how it goes with using the 993 port for the imap connection.
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Oct 25, 2017 12:11 PM
Ive successfully integrated my email now
I used "pop.carbon.tv" as my imap, 993
and smtp port 465
Thanks for troubleshooting with me. Looking forward to exploring the functionality