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Tracking only certain contacts

RG14
Member

Is there a way to manually select only certain contacts to track, then set them up so every communication with that specific contact is automaticaly tracked?

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Hi @RG14,

 

No, sales email tracking is either turned on entirely or turned off: https://knowledge.hubspot.com/connected-email/turn-off-one-to-one-email-tracking-or-attachment-loggi...

 

If you're using the sales extension (Office 365, Chrome), you can choose to not track an email on a per-email basis, see for example here: https://knowledge.hubspot.com/connected-email/track-and-log-emails-with-the-hubspot-sales-chrome-ext...

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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1 Reply 1
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Hi @RG14,

 

No, sales email tracking is either turned on entirely or turned off: https://knowledge.hubspot.com/connected-email/turn-off-one-to-one-email-tracking-or-attachment-loggi...

 

If you're using the sales extension (Office 365, Chrome), you can choose to not track an email on a per-email basis, see for example here: https://knowledge.hubspot.com/connected-email/track-and-log-emails-with-the-hubspot-sales-chrome-ext...

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes