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paulpetroskijr

‎May 27, 2020 12:20 PM

Member

Tracking on Sales Emails

I'm using tracking on sales emails (Conversation - Inbox - Compose). 

Any way to configure that so that it only tracks the initial open/link clicks on the initial email?

 

I'm seeing tracking happen every time I open the email or whenever a reply email is opened. I don't want either of them to be tracked.

CRM Email
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1 Reply 1
PamCotton
Community Manager

‎May 28, 2020 5:04 PM

Community Manager

Tracking on Sales Emails

Hello @paulpetroskijr 

 

Are you using HubSpot extension to your email? If so could you please follow the next steps here to lock self-open email notifications.

 

Let us know how it works.

 

Kindly,

 

Pam

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Tracking on Sales Emails
Sales
May 28, 2020