Sales Email

AJovovich
Member

There was an issue sending your emailThe recipients on this email thread previously bounced, marked

SOLVE

why I get an error when sending a message from hubspot, and when sending from almost directly, the letter is delivered? 

Error :There was an issue sending your email. The recipients on this email thread previously bounced, marked this email as spam or has unsubscribed.

 

only on this email: luis@swifthomeoffer.us

 

AJovovich_0-1691670076010.png

AJovovich_1-1691670094864.png

 

 

1 Accepted solution
danmoyle
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

There was an issue sending your emailThe recipients on this email thread previously bounced, marked

SOLVE

@AJovovich because HubSpot sends millions of emails through the system over thousands of customers, it's possible that in the HubSpot system, another sended sent to this client, causing a global bounce. 

 

  "Global bounce: a hard bounce for a permanent reason across three or more HubSpot accounts. Permanent bounces include unknown user and mailbox full. Global bounces are dropped from future emails across all HubSpot accounts."

[Email bounce types]

 

So, even if you can send from your email provider, it's possible there's an error somewhere else. You should be able to work with HubSpot to solve this

 

Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!


Dan Moyle

HubSpot Advisor

LearningOps | Impulse Creative

emailAddress
dan@impulsecreative.com
website
https://impulsecreative.com/

View solution in original post

1 Reply 1
danmoyle
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

There was an issue sending your emailThe recipients on this email thread previously bounced, marked

SOLVE

@AJovovich because HubSpot sends millions of emails through the system over thousands of customers, it's possible that in the HubSpot system, another sended sent to this client, causing a global bounce. 

 

  "Global bounce: a hard bounce for a permanent reason across three or more HubSpot accounts. Permanent bounces include unknown user and mailbox full. Global bounces are dropped from future emails across all HubSpot accounts."

[Email bounce types]

 

So, even if you can send from your email provider, it's possible there's an error somewhere else. You should be able to work with HubSpot to solve this

 

Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!


Dan Moyle

HubSpot Advisor

LearningOps | Impulse Creative

emailAddress
dan@impulsecreative.com
website
https://impulsecreative.com/