There was an issue sending your email: This email wasn't sent

Wordna
Top Contributor

Why HubSpot failed to send an email is vital information and should not be restricted to HubSpot Sales Professional Users (https://www.hubspot.com/product-updates/insight-into-not-sent-sales-and-marketing-emails).  Furthermore, the help article (https://knowledge.hubspot.com/email/why-does-my-email-send-show-not-sent-on-the-contact-timeline) should clearly state that "additional messaging depending on the Not sent reason" is currently only available to HubSpot Sales Professional Users rather than forcing me to speak to 3 chat agents before the third one finally knew about this strange feature restriction.

1 Reply 1
KCampbell
HubSpot Employee

Hi @Wordna ,

  Let's dive right in! To start, you are correct about the subscription based restrictions of this feature. I do apologize for the lack of documenattion on this and I will report the feedback in to our Knowledgebase team!

All the best,
Kevin Campbell
HubSpot Support

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