Dec 18, 2018 1:05 PM
Since a couple of days, it happens all the time that in the middle of writing an email within the CRM, suddenly the text disappears and have to start all over again.
Could you please check what's going on here?
Awaiting yr reply.
Dec 20, 2018 10:47 AM
Are you still experiencing this issue?
Can you please confirm that this issue is occuring across multiple browsers, in an incognito window and after clearing your cache?
The more information, screenshots and examples you can provide, the better the Community can assist.
Dec 20, 2018 11:12 AM - edited Dec 20, 2018 11:15 AM
I should add, that it happens at irregular intervals. Sometimes, when it's a very short mail I am able to send it out before the wipeout occurs.
Before wipeout, I see a fraction of a second a black bar at the bottom of my browser with some text in it. It does like a sort of refresh and after that, the email text is gone.
Dec 20, 2018 3:51 AM
is it just me or there's something wrong with composing email in HubSpot?
When I start writing an email, after several seconds the whole content is gone.
This started happening about a week ago.
I'm using the newest version of Chrome (71.0.3578.98) on Windows 10.
Anyone experiences something similar?
Dec 22, 2018 11:02 AM
I just checked it. Tried to send a reply email to someone, and the problem persists. In the middle of composing the email, the text disappeared, like before.
Please tell Tech Support that the issue has not been resolved at all.
Dec 20, 2018 4:43 PM
May 15, 2020 3:51 PM
I am sorry to hear for your frustrating experience. If you can send along a video of what you are seeing, confirm this issue occurs across multiple browsers, and confirm if other users are experiencing this issue, that would be great!
The more information, screenshots and details you can provide, the better the Community can assist!
Jul 6, 2021 9:23 PM
I can confirm that this is not resolved.
It happens at seemingly random times while typically in the middle of writing a lengthy email I'm sure you can sympathize that recreating the issue is difficult.
Jul 28, 2021 10:00 PM - edited Jul 28, 2021 10:00 PM
This happened to me just now (and has happened 3 times already tonight).
What in the world is happening here?!
And why does this chain say it has been 'resolved'?!
Jul 29, 2021 10:26 AM
we definitely understand your frustration, that's why I did some testing with 1:1 emails in my two HubSpot accounts: I drafted a longer email in the editor on a contact record and also in the Conversations tool. I tried closing and opening the email editor multiple times within a time frame of a couple of minutes, but wasn't able to reproduce this behavior. I'm using the latest version of Google Chrome as my preferred browser.
For us to be able to investigate this further, could you please clarify:
Please try the following troubleshooting steps and let me know if they were successful or unsuccessful:
If the behavior in doesn't appear in an incognito window, but does appear in a normal browser window even after clearing the cache and cookies, it could be a browser plugin or add-on that is causing this behavior.
Jul 29, 2021 4:11 PM
I experience this when typing in my notes within the "Log call" area, and I have experienced this one out of every 4-5 calls for the past 18+ months using several different Hubspot accounts. I've also cleaned up many of my Chrome browser add-ons/extensions but Hubspot could help by doing some additional testing in this area if they believe it's related to them. I never experienced this using Hubspot with Safari, but I need to use Chrome going forward for several reasons. I have not tested with an incognito browser..
Aug 3, 2021 9:42 AM
Got it, thank you for the information @DVanderJagt. Our product teams perform checks regularly and keep on adding improvements to assure that our tools run smoothly in supported browsers, you can find more information here.
It seems that other users aren't experiencing issues at the moment (status page here) and you weren't able to reproduce the behavior in Safari, that's why I'm suspecting a conflicting extension or Chrome setting. Are you using the latest version of Chrome? Have you also tried disabling one extension at a time? If not, a test in an incognito window would also be great.
I hope this helps!
Aug 5, 2021 11:54 AM
I've been complaining about this for over a year. I want to type all my emails in Hubspot not Gmail, but I get angry when I've typed something out and it deletes everything (whetherr an email, logged call, notes, its the same problem) simply when I click "return". There is no way for me to video this happening because it doesn't always happen. I can go two months without it happening and then it happens 4 times in a row. This is a huge problem for users and if you aren't hearing about it, they are just muddling through or like me, are using a lot of templates and not free-typing so it doesn't happen as much. Then I've been told several times how to "un-do" to get all of the info to appear and that never works regardless of how I've been told to fix it.
Aug 5, 2021 12:41 PM
Hi Mia, yes I'm using the latest version of Chrome. It has also happened to me on multiple devices. It is IMPOSSIBLE to reproduce, so "no" I haven't tested disabling one extension at a time. I would expect Hubspot's QA/software dev team to do appropriate testing on these types of issues. You could be correct though, it may be related to a Chrome browser extension. I can try an incognito window as well. I guarantee others are having this issue (likely just not reporting it) and I'm seeing a higher frequency of this in your community posts over the past year or so.
Sep 1, 2021 1:36 PM
I just posted in a different thread on this topic. It has happened to me before (Chrome/MacOS) and just happened again to me when typing a note into a company record. Really an awful bug, I spent 30 minutes putting my thoughts together about recent interactions with a prospect, got near the end, hit enetr to strat a new paragraph and it was gone. Command Z did nothing.
Aug 5, 2021 11:13 AM
1. I am in a contact record... and I have opened the email window by pressing the email Icon. In my case, I had also added a 2nd recipient. I have done 12 emails, all in the identical format, and it happened 3 of the last 6 emails. I haven't tried it elsewhere in the program, that I can recall.
2. Friday of last week, but i've only been using it since... Friday of last week.
3. There is only 1 other person, and I pre-warned them, so they are creating their emails in "notes" and copy and pasting in at the last moment, as protection.
1. I will test this, eventually.
2. I used the most updated version of Chrome, which you said was the best. But I can try Safari later.
3. I will give this a try.
Thank you for th time. I will get back to you on a day when I can do the testing.
This is by far the worst problem any such system can have, happened to me again after type a very thoughtful note from a meeting, hit enter, everything disappeared, undo or cmdz did not work. Very, very bad problem.
Tuesday - last edited Tuesday
I apologize for repeating this message, but I need to say this with each thread so that they see this.
If HubSpot is the company they claim to be... THIS CAN NOT CONTINUE, as it is an ENORMOUS part of thier offering. The ability to send emails, take notes, etc... inside the platform.
"You never have to leave the platform"... well, that is, unless you're going to type something, In which case, you are better off leaving the platform, b/c there's a decent chance the platform ITSELF will erase your email/notes/etc... things you can't re-do with any ease, or sometimes at all (notes).
It's honestly a joke, with the price/cost.
Hubspot. It's been YEARS with this issue. FIX IT, or start sending refunds for making our jobs HARDER not easier.
This is happening to multiple members of my team. I've personally experienced this twice just in the last week. Awful customer experience, especially since it seems to occur on the longer notes. Today I was 15 minutes into typing when it wiped. I know we all have busy schedules, and retyping extensive notes is not something I or my fellow teammates have time for. Please fix.