Text disappears in CRM Email during typing

SOLVE
Regular Contributor

Hi,

 

Since a couple of days, it happens all the time that in the middle of writing an email within the CRM, suddenly the text disappears and have to start all over again. 

 

Could you please check what's going on here?

 

Awaiting yr reply.

 

 

1 Accepted solution

Accepted Solutions
Regular Contributor

Hi,

 

I have performed a check today again and it looks like the problem has been resolved!

 

Thanks to all of you.

 

Regards,

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0 Upvotes
11 Replies 11
Community Manager

Hi @BEN007,

 

Are you still experiencing this issue? 

 

Can you please confirm that this issue is occuring across multiple browsers, in an incognito window and after clearing your cache? 

 

The more information, screenshots and examples you can provide, the better the Community can assist.

 

Thank you,
Jenny


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Regular Contributor

Hi,

 

I am working with Chrome only, don't have another browser.

 

Not working in incognito mode.

 

Even after clearing cache, no change.

 

Thank you and hope it will be solved soon. 

 

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Occasional Contributor

It 'appears' to have stopped for me, but I would like to also confirm I was having this issue recently. I will update this again if it happens, but a few days ago it was VERY fustrating. 

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Regular Contributor

Hi,

 

By me it hasn't stopped and it drives me nuts!

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Regular Contributor

I should add, that it happens at irregular intervals. Sometimes, when it's a very short mail I am able to send it out before the wipeout occurs.

 

Before wipeout, I see a fraction of a second a black bar at the bottom of my browser with some text in it. It does like a sort of refresh and after that, the email text is gone.

 

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Occasional Contributor

Hi,

 

is it just me or there's something wrong with composing email in HubSpot?

When I start writing an email, after several seconds the whole content is gone.

This started happening about a week ago.

I'm using the newest version of Chrome (71.0.3578.98) on Windows 10.

 

Anyone experiences something similar?

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0 Upvotes
Community Manager

Hey all,

 

I have heard back from the Technical Support team that this issue has been resolved. 

 

Thank you,
Jenny


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Highlighted
Regular Contributor

Hi,

 

I just checked it. Tried to send a reply email to someone, and the problem persists. In the middle of composing the email, the text disappeared, like before.

 

Please tell Tech Support that the issue has not been resolved at all.

 

Rgds,

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0 Upvotes
Regular Contributor

Hi,

 

I have performed a check today again and it looks like the problem has been resolved!

 

Thanks to all of you.

 

Regards,

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0 Upvotes
Community Manager

Hi @R-Robinson33 and @BEN007,

 

Can you please collect har files and videos if you experience this again? 

 

I want to partner with the Technical Support team regarding this.

 

Thanks,
Jenny


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Regular Contributor

I've created the HAR file, but how do I send it to you? No attachment option here.

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