Text disappears in CRM Email during typing

BEN007
Member

Hi,

 

Since a couple of days, it happens all the time that in the middle of writing an email within the CRM, suddenly the text disappears and have to start all over again. 

 

Could you please check what's going on here?

 

Awaiting yr reply.

 

 

39 Replies 39
karriK
Member

If you close out of it and go back into the email immediately sometimes the original message will appear but yes! This is so frustrating!

0 Upvotes
michaelmyers312
Contributor

This happened to me just now (and has happened 3 times already tonight). 

What in the world is happening here?!  

 

And why does this chain say it has been 'resolved'?!

braedon
Member

I can confirm that this is not resolved. 

It happens at seemingly random times while typically in the middle of writing a lengthy email I'm sure you can sympathize that recreating the issue is difficult.

karriK
Member

This happens to me all the time!! VERY FRUSTRATING!

0 Upvotes
jennysowyrda
Community Manager

Hi @karriK

 

I am sorry to hear for your frustrating experience. If you can send along a video of what you are seeing, confirm this issue occurs across multiple browsers, and confirm if other users are experiencing this issue, that would be great!

 

The more information, screenshots and details you can provide, the better the Community can assist!

 

Thank you,
Jenny 

0 Upvotes
R-Robinson33
Member

It 'appears' to have stopped for me, but I would like to also confirm I was having this issue recently. I will update this again if it happens, but a few days ago it was VERY fustrating. 

0 Upvotes
BEN007
Member

Hi,

 

By me it hasn't stopped and it drives me nuts!

0 Upvotes
karriK
Member

It's driving me nuts too!!!!

0 Upvotes
BEN007
Member

I should add, that it happens at irregular intervals. Sometimes, when it's a very short mail I am able to send it out before the wipeout occurs.

 

Before wipeout, I see a fraction of a second a black bar at the bottom of my browser with some text in it. It does like a sort of refresh and after that, the email text is gone.

 

0 Upvotes
jennysowyrda
Community Manager

Hi @R-Robinson33 and @BEN007,

 

Can you please collect har files and videos if you experience this again? 

 

I want to partner with the Technical Support team regarding this.

 

Thanks,
Jenny

0 Upvotes
karriK
Member

Damien, who works for online support is no help.  Didn't even try to help me resolve this.

0 Upvotes
karriK
Member

No this has not been resolved.  It happens to me on a daily basis.

BEN007
Member

I've created the HAR file, but how do I send it to you? No attachment option here.

0 Upvotes
kzmorzynski
Participant

Hi,

 

is it just me or there's something wrong with composing email in HubSpot?

When I start writing an email, after several seconds the whole content is gone.

This started happening about a week ago.

I'm using the newest version of Chrome (71.0.3578.98) on Windows 10.

 

Anyone experiences something similar?

0 Upvotes
jennysowyrda
Community Manager

Hey all,

 

I have heard back from the Technical Support team that this issue has been resolved. 

 

Thank you,
Jenny

0 Upvotes
BEN007
Member

Hi,

 

I just checked it. Tried to send a reply email to someone, and the problem persists. In the middle of composing the email, the text disappeared, like before.

 

Please tell Tech Support that the issue has not been resolved at all.

 

Rgds,

0 Upvotes
BEN007
Member

Hi,

 

I have performed a check today again and it looks like the problem has been resolved!

 

Thanks to all of you.

 

Regards,

0 Upvotes
jennysowyrda
Community Manager

Hi @BEN007,

 

Are you still experiencing this issue? 

 

Can you please confirm that this issue is occuring across multiple browsers, in an incognito window and after clearing your cache? 

 

The more information, screenshots and examples you can provide, the better the Community can assist.

 

Thank you,
Jenny

0 Upvotes
BEN007
Member

Hi,

 

I am working with Chrome only, don't have another browser.

 

Not working in incognito mode.

 

Even after clearing cache, no change.

 

Thank you and hope it will be solved soon. 

 

0 Upvotes