Text disappearing after hitting return

[PetPocketbookML]

For the love of God. Has anyone ever experienced this?:

You're happily drafting the perfect email for a prospect, or a beautiful response to an objection. You hit return to start a new paragraph...BOOM. Everything you had just typed is gone. Doesn't happen all the time...only sometimes...! So then you have to start all over again...and sometimes the same thing will happen! 

This doesn't happen in my Outlook, doesn't happen in gmail, on FB, anywhere else but drafting an email in HS. What is going on!?

[Crystal_Hopper · Accepted solution]

I'm not sure if this helps to explain this phenomenon, but I do experience this issue in Adobe Products for this reason:  InDesign has an Enter and Return key-they are different! | Graphic Design | Adobe Certified Trainer ...

When I press the "Enter" key on the 10-key side of the keyboard, all my text will "disappear" in a program like In Design, because this is a column break. When I press the "Enter" (actually the "Return") key on the letter side of the keyboard, I get a paragraph or line break as I expect.

Has anyone noted if using one of these keys over the other might be causing them an issue?

If the issue can be contained to one key or the other, then programming should be able to fix it. Please let us kow what your typically habits are when you want to paragraph or line break. Which of the "Enter" keys are you most likely to hit and do you feel one or the other may be causing this?

[PetPocketbookML]

Hm...I'm not sure I have those options. What do you mean by typing within the source code? I also don't see the hamburger menu option you speak of either. 😞

Are we talking about when you're in HS CRM, and you're typing up an email within the contact? 

[Crystal_Hopper]

So sorry!! I was thinking on the Marketing emails where I spend most of my day. Hopefully someone else can pop in here with an idea for you.

[PetPocketbookML]

That's OK! Yah, it's not the emails that you'd draft for marketing email blasts, it's for emailing prospects directly. 😞