Template Personalisation

[MChanning]

I create email templates in Hubspot.

I add 'personalisation' elements to my templates.

I can't help noticing that, when I launch a template in the email client, the font of the resulting personalisation looks to be either a slightly different font style or font color, than the font and font color used for the body of the email. 

Really strange, and quite obvious in the sent email. 

I generally have to remember to select the personalisation and hit the 'remove formatting' to make it 'look right'.

Anyone seen this or know how to fix it please?

Thanks

Mike 

[RSchweighart · Accepted solution]

Hi @MChanning,

You may take a look at the template in Library > Templates. Then, try highlighting all the text and apply the font/formatting you'd like. Hopefully, this would solve the formatting mismatches you're experiencing.

All the Best,

Ryan Schweighart

Whole Hart Impact, LLC

whimpact.co

I help businesses with HubSpot and Zapier. 

[RSchweighart · Accepted solution]

Hi @MChanning,

You may take a look at the template in Library > Templates. Then, try highlighting all the text and apply the font/formatting you'd like. Hopefully, this would solve the formatting mismatches you're experiencing.

All the Best,

Ryan Schweighart

Whole Hart Impact, LLC

whimpact.co

I help businesses with HubSpot and Zapier. 

[MChanning · Accepted solution]

Ryan. Thank you. The template font type matched my default HubSpot email font type, but the template font size needed re-setting to match the font size in my HubSpot email client. 

Really appreciated.

Mike