Stop Email Tracking Through HubSpot.com
Dec 31, 2019 10:43 AM - edited Dec 31, 2019 10:48 AM
I ran into this problem about a year ago and just never had time to address it / ask about it...
So emails that are sent through the desktop version of Outlook that have the HubSpot Sales (aka Sidekick) plugin allow for the tracking option. I know that you can universally turn on/off the tracking by default... and I know you can turn on/off the tracking on a per email basis... My issue however is that kind of control doesn't seem to be available when using HubSpot.com. Maybe I'm missing a setting?
Because I cannot turn this setting off within HubSpot.com, I have a large customer that has their servers set to block the tracking pixels and my emails do not go through. Therefore, my entire company cannot communicate with them on a deal using HubSpot.com... and that is a pain as we have a slew of templates & automations we want to use for better/faster communications.
A year ago, I was instructed by HubSpot to request that part be unlocked / opened up by my customer's IT group... that's simply not going to happen... who am I to dictate their security protocols. Not to mention, it will take a lifetime for this customer to do something as its like turning the Titanic.
Please let me know if anyone has a fix for this... And if there's not one, there needs to be something created. I can only see this problem getting worse with the increased privacy laws coming into place on top of improvements in business security.