Special Characters

New Member

Hey!

 

I'm having trouble with special characters.

 

When a receive a new e-mail in my Hubspot account, it creates a new contact.

 

The thing is that Hubspot converts special characters.

 

Example:

 

Client Name: Sérgio Pereira

Client Name in Hubspot: Sérgio Pereira

 

E-mail Subject: Pedido de Informação Importrust

E-mail Subject in Hubspot: Pedido Informação Importrust

 

How can I change this?

 

Thanks!

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Community Manager

Hi @Importrust,

 

Can you please share: 

1. What language is your account set to? 

2. Video of you adding the contacts and how they are being formatted after they have been added.

3. Specific examples of contacts this has impacted.

 

If you are sharing email addresses, can you please direct message them to me? 

 

Thank you,

Jenny


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