Shared and Personal inboxSOLVE
Nov 15, 2019 8:14 AM
I am new to Hubspot. I am currently on the Sales Starter plan.
I would like to understand what is the difference between shared and personal inbox. If I am managing my company's Hubspot account, does it mean I should connect the company inbox as a shared inbox, whereas for the company's CEO, he should connect his personal inbox?
And it is possible for my CEO to share some of the emails he received to a shared conversation box?
I hope this makes sense.
Solved! Go to Solution.
Nov 15, 2019 8:47 AM
The personal inbox is for individual communication. Think of it like Outlook or Gmail.
The shared inbox is more like a distribution list, where the information isn't necessarily directed towards one person. Think of things like support@, sales@, info@, hello@. The response to these requests can be responded to by any individual because it's not directed to one person.
Yes, your CEO could share an email to the shared inbox by forwarding said email to the address that correlates with the shared inbox. For example, email@example.com gets an email about an issue that needs to be resolved, CEO could forward that email to firstname.lastname@example.org.
I hope that helps, but I would be happy to talk through this further with you!
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