Shared Inboxes and Enquiry Follow-Ups

[CateDuarte]

I have increasing number of customers asking me for contact Follow-Up flows.

Sequences would be a perfect fit. Issue is that they use a shared inbox to follow-up on enquiries. 

Anybody has a workaround for this? 

Thank you! 

[ClarindaBoom]

ah I'm afraid that's going to be tricky then - looks like quite a few people are requesting this as a possibility here: https://community.hubspot.com/t5/HubSpot-Ideas/Sending-Sequences-from-a-shared-inbox/idc-p/386611/hi...

Maybe you could upvote? sorry i couldn't be of much help!

[ClarindaBoom]

Hi Cate,

I need more details here about the type of flow you're after and when it should be triggered

Are these inquiries linked to the correct contact record? could they just enrol that contact in a sequence when an enquiry comes in? if they have enterprise they can also enrol in a sequence via a workflow. 

[CateDuarte · Accepted solution]

Issues with Sequences is that they are not to be used with a shared inbox (personal inbox only). A user could be created with the shared inbox email but not sure this would somehow impact negatively the email domain (if used in Sequences). 

[ClarindaBoom]

Oh i see what you mean now - you want the email address of the shared inbox to be the user of the sequence? Is there any reason users who access the shared inbox can't enrol contacts with their own user email?

[CateDuarte]

Conservative way of thinking. They want enquiries to be handled from a
enquiries@ email address.