Setting up Shared Email with IMAP for Inbox

SOLVE
knutole
Member

I've managed to connect my IMAP to Personal Email in HubSpot. However, when I want to configure a channel for an inbox, I only have the option of Shared Email, and there is no option to add IMAP for this Shared Email. 

 

So how to do I connect and use my outside hosted email account, accessible through IMAP/SMTP, with Shared Email, so that I can actually recieve and send emails using my own email address and domain, instead of the forwarding mess using Hubspot domains? 

 

Thanks

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1 Accepted solution

Accepted Solutions
Aleeson
Solution
HubSpot Employee

Hey there- Cheers for engaging with the Community.

 

At the moment, if you're not able to work around the forwarding solution, IMAP/SMTP is just not supported for shared Conversations Inboxes. I know it's probably pretty disappointing as far as answers go, but I hope it clears things up.

 

Stay safe-

Allan

View solution in original post

2 Replies 2
Aleeson
Solution
HubSpot Employee

Hey there- Cheers for engaging with the Community.

 

At the moment, if you're not able to work around the forwarding solution, IMAP/SMTP is just not supported for shared Conversations Inboxes. I know it's probably pretty disappointing as far as answers go, but I hope it clears things up.

 

Stay safe-

Allan

View solution in original post

knutole
Member

 sd

0 Upvotes