Setting up Shared Email with IMAP for InboxSOLVE
Oct 6, 2020 12:52 PM
I've managed to connect my IMAP to Personal Email in HubSpot. However, when I want to configure a channel for an inbox, I only have the option of Shared Email, and there is no option to add IMAP for this Shared Email.
So how to do I connect and use my outside hosted email account, accessible through IMAP/SMTP, with Shared Email, so that I can actually recieve and send emails using my own email address and domain, instead of the forwarding mess using Hubspot domains?
Solved! Go to Solution.
Oct 6, 2020 3:24 PM - edited Oct 6, 2020 3:24 PM
Hey there- Cheers for engaging with the Community.
At the moment, if you're not able to work around the forwarding solution, IMAP/SMTP is just not supported for shared Conversations Inboxes. I know it's probably pretty disappointing as far as answers go, but I hope it clears things up.