Set up email but test emails are not being received - by different recipients!

[TownFish]

Hello,

I set up my email and the settings are below, but when i sent an email to two separate emails as a test it wasn't received by either of them.

The email I am using is the main one i use every day so it's working fine, just not in Hubspot.

Any ideas?

[TownFish]

Update - I spoke with Javier from the Hubspot sales team and I tested sending it to his Hubspot email and it arrived. I then tested sending it to my personal Hotmail and it arrived. 

I then tested sending it to Javier's personal Gmail - it did not arrive.

I then tested sending it to my work email - it did not arrive.

Any ideas why some emails would receive it and others would not as this doesn't seem reliable enough to use.

It's worth noting that BOTH Javier's email and my work email are both Gmail emails and my @metromagnet one is a Rackspace email.

I got a bounce back email for the email send to Javier's Gmail here...

[YLeBorgne]

Hello @TownFish ,

Can you make another test without the "test" word in your email? Sometimes, the emails are not being received because considered as spam (here is a list of email spam trigger words). 

Let me know if it changes anything, 

Yohann

[TownFish]

Hi Yohann,

I highly doubt that any email client would block an email if the word test was in the subject line but I'm open to anything, therefore I tried what you said but it made no difference, see my email below.

Why would it be that no emails are being sent when using it in Hubspot, surely this is one of the biggest core features of the product and for me it's a deal breaker!

See below my sent email - nothing was received at the recipient address, not in the spam either.