We use cookies to make HubSpot's community a better place. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included).

Allow cookies

Sequence "Total Enrolled" & "Reply Rate" Incorrect

StephanyWHP
Regular Contributor

‎Jan 11, 2019 12:10 PM

I've finally started enrolling my Contacts in Sequences, and the totals shown at the top of the screen don't actually align with the total enrolled. 

 

Furthermore, it shows the "Reply Rate" at 0% when 2 of the 10 have replied. 

 

Any insight would be much appreciated. Screen Shot 2019-01-11 at 12.07.43 PM.png

Reply
2 Replies 2
jennysowyrda
Community Manager
Community Manager

‎Jan 14, 2019 2:59 PM

Hi @StephanyWHP,

 

If you are not seeing the reporting working as expected, I would recommend reaching out to HubSpot Technical Support as working with them will be the most direct way to resolve this issue within your portal.

 

Thank you,
Jenny


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!
Reply
0 Upvotes
kstruj
New Contributor

‎Nov 15, 2019 2:29 PM

Having the same issue. Ever figure it out? 

Reply
0 Upvotes
Sequence "Total Enrolled" & "Reply Rate" Incorrect
Sales
Nov 15, 2019