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Sequence "Total Enrolled" & "Reply Rate" Incorrect

StephanyWHP
StephanyWHP
Regular Contributor

‎01-11-2019 12:10

I've finally started enrolling my Contacts in Sequences, and the totals shown at the top of the screen don't actually align with the total enrolled. 

 

Furthermore, it shows the "Reply Rate" at 0% when 2 of the 10 have replied. 

 

Any insight would be much appreciated. Screen Shot 2019-01-11 at 12.07.43 PM.png

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jennysowyrda
Community Manager
Community Manager

‎01-14-2019 02:59

Hi @StephanyWHP,

 

If you are not seeing the reporting working as expected, I would recommend reaching out to HubSpot Technical Support as working with them will be the most direct way to resolve this issue within your portal.

 

Thank you,
Jenny


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kstruj
kstruj
New Contributor

4 weeks ago

Having the same issue. Ever figure it out? 

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