Sequence "Total Enrolled" & "Reply Rate" Incorrect

Highlighted
Regular Contributor

I've finally started enrolling my Contacts in Sequences, and the totals shown at the top of the screen don't actually align with the total enrolled. 

 

Furthermore, it shows the "Reply Rate" at 0% when 2 of the 10 have replied. 

 

Any insight would be much appreciated. Screen Shot 2019-01-11 at 12.07.43 PM.png

2 Replies 2
Highlighted
Community Manager

Hi @StephanyWHP,

 

If you are not seeing the reporting working as expected, I would recommend reaching out to HubSpot Technical Support as working with them will be the most direct way to resolve this issue within your portal.

 

Thank you,
Jenny


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!
Reply
0 Upvotes
Highlighted
New Contributor

Having the same issue. Ever figure it out? 

Reply
0 Upvotes