Sequence error status

[YMarfil]

Can someone please help me fix the error status on sequence?

[karstenkoehler]

Hi @YMarfil,

Which error exactly are you seeing, can you share a screenshot?

[YMarfil]

Please see screenshot below. I am sending an email sequence and this is what happens, I have re enrolled some contacts and some of them was enrolled succesfully. 

[KlemenHrovat]

Did you change anything on any of the contacts when you reenrolled them and some of them were successfully enrolled into the sequence?

Did you hear back from support team already?

[YMarfil]

No, I did not change anything. I just re enrolled them manually. But not all contacts were succesfully re enrolled, so frustrating! No reply from hubspot support yet. Are you experiencing the same issue?

[KlemenHrovat]

No, not that I would notice. And unfortunately, I don't have a good idea what could be the issue, sorry. 

[karstenkoehler]

@YMarfil have you clicked into these errors to see the exact reason? https://knowledge.hubspot.com/sequences/sequences-error-contact-cant-be-enrolled-in-this-sequence

[YMarfil]

Unfortunatly it does not indicate the error status, it's under the "other" tab. One thing I noticed was when I re enrolled it other contacts was enrolled succesfully and the emails has been sent succesfully but that's not the case for other contacts. 

[karstenkoehler · Accepted solution]

@YMarfil if you don't see any details, if recommend reaching out to HubSpot support directly in-app, via email or chat. They can investigate further and have access to backend information.

[YMarfil]

Thank you!!