Sending multiple emails in sequence without unenrolling the contact.

[MClifton]

Is there a way to use Sequences to send three different email in succession without the contact being unenrolling for opening the 1st, 2nd or 3rd email?

[Mike_Eastwood · Accepted solution]

Hi @MClifton 

I would use a Workflow instead of a Sequence in this case.

Workflows aren't interrupted by a Contacts activity unles you specify the actiivity and add a step inyour Workflow.

Have fun

Mike

Here to learn more about HubSpot and share my HubSpot Knowledge. I'm the founder of Webalite a HubSpot Partner Agency based in Wellington, New Zealand and the founder of Portal-iQ the world's first automated HubSpot Portal Audit that helps you work smarter with HubSpot.

[karstenkoehler · Accepted solution]

Hi @MClifton,

No, a contact can only be enrolled in one sequence at a time. Also keep in mind that opening an email will not unenroll a contact, replying will: https://knowledge.hubspot.com/sequences/unenroll-from-sequence

If you want to be able to continue sending emails despite one of these unenrollment triggers (linked above), you would have to create a contact-based workflow with automated marketing emails, as @Mike_Eastwood has pointed out: https://knowledge.hubspot.com/email/create-automated-emails-to-use-in-workflows

Best regards!

[Mike_Eastwood · Accepted solution]

Hi @MClifton 

I would use a Workflow instead of a Sequence in this case.

Workflows aren't interrupted by a Contacts activity unles you specify the actiivity and add a step inyour Workflow.

Have fun

Mike

Here to learn more about HubSpot and share my HubSpot Knowledge. I'm the founder of Webalite a HubSpot Partner Agency based in Wellington, New Zealand and the founder of Portal-iQ the world's first automated HubSpot Portal Audit that helps you work smarter with HubSpot.