Sales Email

AJones59
Member

Sending emails from the deals page problems

Im sending prospects emails directly from the deals page, however, they are not reciving them, i have added myself as a contact and sent myself emails, still nothing comes through, the emails send through the marketing portal are beeing sent, am i missing something?

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4 Replies 4
AJones59
Member

Sending emails from the deals page problems

I changed the settings and they are Still not reciving emails

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karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Sending emails from the deals page problems

@AJones59 have you checked spam and quarantine folders?

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Sending emails from the deals page problems

Hi @AJones59,

 

Have you checked spam and quarantine folders? HubSpot sales email tracking can cause this.

 

You could test sending emails with tracking turned off: https://knowledge.hubspot.com/connected-email/turn-off-one-to-one-email-tracking-or-attachment-loggi...

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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AJones59
Member

Sending emails from the deals page problems

Still not working

No one is reciving emails send directly. we have turn off all tracking, still no diffrence, send emails for out old crm sytem, Zoho, and my clinets get the emails.

This have been a problem for over a week, to me honest, i think the sales backup and service is no what we expected. 

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