Send threaded email and then start a NEW thread email in the same sequence?SOLVE
Sep 23, 2020 5:44 AM
Hey guys, I'm looking for an advice on how to make it happen.
So here's what I want to achieve. I'm looking to create a sequence of emails that goes with threaded emails enabled:
- Day 1 - First email
- 3 days - second email
- 4 days - third email
If no reply, then the sequence will start a NEW email (without replying to the previous emails), with a new flow:
Hope that makes sense.
Let me know if you know how to deliver it.
The only solution that comes to mind is to move the contacts that haven't replied from the first sequence in the 2nd sequence, but I was hoping I can make it in the same sequence.
Solved! Go to Solution.
Sep 25, 2020 11:40 AM
@vladcalus - Great question!
There is a switch in the settings that lets you do this in every sequence. You can even change it on an already existing sequence that has it on and turn it off specifically for the enrollment you are doing at that moment.
Here is the place on the knowledge article that will show you where it is: https://knowledge.hubspot.com/sequences/create-and-edit-sequences#edit-sequence-settings