Scheduler email Count

[WilliamSmithws]

Hi HubSpot,

I encounter an issue that HubSpot did not show the open email count when we schedule the email on Gmail. It only shows the count of that emails that are sent right away.

Please if you have any resolution for this kindly let me know.

Awaiting your response.

Best,

William

[WilliamSmithws]

You says: Do you have the HubSpot Sales Extension for Gmail installed & turned on? Are you, by default, tracking and logging all emails? 

My Reply: Yes I have HubSpot Sales Extension for Gmail installed & turned on. As I have already written, "It only shows the count of that emails that are sent right away.". 

you says: Are you, by default, tracking and logging all emails? 

My Reply: Yes! please check the above screenshot, and let me know the steps from where I can turned on 'email count' stuff from the HubSpot settings.

You Says: and lastly, are you signed in currently?

My Reply: Yes!

[danmoyle]

@WilliamSmithws this could be an issue with how the recipient recieves their email then. If they have iOS, they control their privacy. Opens aren't as accurate as we would like. It seems all your settings are correct, so this would be my next investigation step. 

I would definitely engage with HubSpot Support to see what they have to say. 

[WilliamSmithws]

It is the same method.

1. Send Button (Gmail): I sent out the email it shows the 'email count' after viewing it by the receiver.

2. Send Button Scheduler (GMail): I schedule the email that needs to send out after 2 hours. It does not show the 'email count'.  After the receiver opens it.   

Nothing to do with iOS privacy because if I am sending out the regular email by just pressing the 'Send' button it adds the HubSpot email address over BCC. Again it is not going with the scheduler one I.e. it's desktop user, the android user, or ioS, etc.

thanks.

[danmoyle]

Hi @WilliamSmithws. I just tested this, and sent myself a scheduled email from my Gmail in Chrome. HubSpot shows the analytics:

Do you have the HubSpot Sales Extension for Gmail installed & turned on? Are you, by default, tracking and logging all emails? And lastly, are you signed in currently? It is working as far as I can see it.

I'd reach out to support in your portal if all your answers above are yes. It should work for you.