Sales Email Note Appearing in Client Notes

[SStillone]

Hi,

I hope you can help.

I have set up a Sales email to send to clients.  When I send this, it is usually recorded in the client notes.

Today, I have sent the usual email in the usual way.  While the Sales email template says that it has been sent, I can't see this in the client notes so I don't know if it actually was sent. 

How do I know if the email was actually sent to the client?

Thanks.

Sam

[karstenkoehler · Accepted solution]

Hi @SStillone,

Could you share some more details? Did you send this email from the HubSpot CRM or from Gmail / Outlook with the HubSpot Sales extension? Where exactly are you seeing that the email template has been sent?

Just to rule out the obvious, you're not looking at a filtered record timeline, are you?

Best regards