SMTP settings incorrect HubSpot can’t access your inbox because the SMTP settings are incorrect.

[qdavenport]

Hi,

I am trying to connect to my 2010 Exchange Server. IMAP seems to connect ok but I receive the error below.

SMTP settings incorrect

HubSpot can’t access your inbox because the SMTP settings are incorrect.

Any idea's?

Thanks

Quintin.

 @jennysowyrda, @sharonlicari, @natsumimori,  @JessicaH @PamCotton 

[PamCotton]

Hello @qdavenport 

I would recommend if you could check to make sure the server names and ports are correct. In some cases, you may need to contact your IT team to verify this information.

Confirm the IMAP server and port are correct. Most IMAP ports will be 993 or 143.

Wanted to share along this Knowledgebase with more information here 

Thank you,

Pam

[qdavenport]

Hi Pam,

I am the IT manager. The server name and ports are correct. Can you see the logs of why it failed from your end?

Thanks

Quintin

[PamCotton]

Hello @qdavenport 

Thank you for confirming, I just sent you a private message here requesting more details, please check your community inbox.

Thank you,

Pam