Hubspot notifies me when I open my own sent email, like when I go to "reply all" to the original email for follow up, or even when I just view that email within Outlook in the reading pane.......but shows the opening as being done by the recipient. So I end up with multiple openning notifications and therefore have no idea if the recipient ever openend it or if it was just caused by me looking at or scanning past that original sent mail.
How do I eliminate this from occuring and only show when the actual recipient has opened the email? I realize there are embedded images and so I don't "cut/paste" my emails
Welcome to the Community, when you open a tracked email that you sent from your Outlook or Gmail inbox, you may trigger an instant open notification from HubSpot Sales, you are able to block these notifications.
I will send you our Knowledge Base article with more information about it :
Ok, that didn't actually help at all since it doesn't specify any steps to take to stop the issue, other than to be "up to date". Is there someone I could potentially speak to about the issue?
there is two steps to stop this self-open email, one for Gmail and one for Outlook, you will need to follow either step with the connected inbox you have in HubSpot.
Please note: these steps apply to the HubSpot Sales Outlook desktop add-in on Windows. If you have the HubSpot Sales Office 365 add-in, follow the troubleshooting steps for that add-in instead.
Your access to HubSpot Support depends on your subscription type, you are able to see more information on this article here
I read through this when you first sent the help. Please let me know where in this article it mentions this issue or provides a reslution. I have read it twice again, and maybe its me being completley oblivious and just not seeing it, but I don't see it.
Ensure you are allowing cookies in Internet Explorer. When you sign in to HubSpot Sales in Outlook (for Windows), Internet Explorer is used in the background to save your login information. If cookies are not enabled in Internet Explorer, you may have two problems:
You'll receive a notification saying the recipient opened your emails when you open it in your sent folder.
To allow cookies in Internet Explorer:
Open Internet Explorer.
In the upper right, click thegear icon, then select InternetOptions.
Click thePrivacytab.
On thePrivacytab, clickAdvanced.
Make sureAcceptis selected underThird-party Cookies, and theAlways allow session cookiescheckbox is selected.
ClickOK.
Once these settings are saved, you may be prompted to sign intoHubSpot Salesin Outlook one more time.
If this does not work I would recommend the next steps being :
You can also prevent open notifications by blocking a specif IP addresses. Learn more about blocking specific IP addresses from tracking in your HubSpot account.