I have several contacts who I can't send emails to who HAVE NOT tried to opt out. they may now have high open rates but they nonetheless want to continue hearing from me.
How can I change their status to allow emails to go through?
There is a checkbox when sending a marketing email that if checked excludes the people who have been supresseed due to low engagement. Which are people who haven't opened the last 11 emails they received. Make sure that box is not checked on your marketing emails then you should be set.
@corbius@STaraskiewicz You can re-create HubSpot's graymail suppression with your own criteria, either excluding more or fewer contacts from your sends. These are the properties you'd be working with:
Sends since last engagement
Last marketing email open date
Last marketing email click date
Navigate to Contacts > Lists > Create a list > Contact-based > Active list > Contact properties and find the properties listed above. You can now set your own criteria for graymal. For example, if HubSpot excludes too many contacts with the checkbox, increase the number for Sends since last engagement. Your list size should decrease. Alternatively, you could build a list of contacts who have not opened an email since end of 2019. Once you're list is saved, insert it into the "Do not send to" field in the email Recipients tab.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
@corbius@STaraskiewicz You can re-create HubSpot's graymail suppression with your own criteria, either excluding more or fewer contacts from your sends. These are the properties you'd be working with:
Sends since last engagement
Last marketing email open date
Last marketing email click date
Navigate to Contacts > Lists > Create a list > Contact-based > Active list > Contact properties and find the properties listed above. You can now set your own criteria for graymal. For example, if HubSpot excludes too many contacts with the checkbox, increase the number for Sends since last engagement. Your list size should decrease. Alternatively, you could build a list of contacts who have not opened an email since end of 2019. Once you're list is saved, insert it into the "Do not send to" field in the email Recipients tab.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Filtering out by date of engagement does not work for us. We have some people that are engaged in person or on the phone, or regular email, but have not opened a Marketing Email in (example) two years. We want them to still receive these emails.
It would be useful if there was an option to override an individual from the suppresion list.
There is a checkbox when sending a marketing email that if checked excludes the people who have been supresseed due to low engagement. Which are people who haven't opened the last 11 emails they received. Make sure that box is not checked on your marketing emails then you should be set.
jul 3, 202012:35 AM - editado jul 3, 202012:37 AM
Participante
Recipient was suppressed due to low engagement
resolver
Thanks for suggesting this, the trouble is that I have a similar isssue and I do not wish to uncheck the box when sending a marketing email (to improve my email health score). I just want to do it to some, not to others. What's the best way then? Workflow?
Have you been able to successfully accomplish this? I am looking to accomplish something similar for those who auto-enroll in our workflows (e.g. via form submission and the like).
Could you please provide us more details of your current goal? The more information, screenshots, and details you can provide, the better I can advise on the next steps.
I’m in the same boat. I don’t want to uncheck the box for everyone, but I want to make sure only a handful of low engagement people receive my marketing emails