Oct 26, 2017 12:11 PM - last edited on Jun 3, 2020 3:29 PM by PamCotton
Before you post your questions or IMAP errors please have the following information ready to share with the Community Moderators:
1. A screenshot of your IMAP connection screen (including advanced options)
2. Screenshot of the specific error message you are seeing
3. The Hub ID you are trying to connect your email to. Instructions on how to find this here.
4. Confirm you have taken the following steps:
Note: if you have not taken these steps, please do so before posting your question. We will not be able to proceed with troubleshooting until this information is confirmed.
Once you have gathered this information you can begin a new thread on the Community under the IMAP Setup Board. You can also tag the Community Moderators in your post ( @jennysowyrda, @sharonlicari, @natsumimori, @JessicaH and @PamCotton ).
Additional IMAP resources:
Knowledgebase IMAP resources: