Outlook not resizing to fit HS app

[StatMedInc]

It seems like a recent change but the HS app is covering the reading pane and is a pain.  Does anyone know how to make outlook responsive to opening the HS app and resize accordingly?

[Jnix284 · Accepted solution]

Hi @StatMedInc it looks like it's become unpinned - if you click the pin here, does it revert back to how it was before:

[jaybaum]

We've been having the same issue for around a week now. Very frustrating. Seems to be an issue across all outlook users who use add-ins, not only HubSpot. 

[ShaunR]

I'm going to bet you are running into the same issue I am on the "new" outlook.  The icon two to the left of the "settings" cog is the "My Day" tab.  It will insert the space required so that HubSpot's Addin doesn't sit overtop of a chunk of Outlook.  I was coming in here to open a thread about it but saw your issue and wondered if you are seeing the same thing I am.

[StatMedInc]

@ShaunR I think you are on to something here.  I switched back to the old Outlook and got a pop up that says "New" outlook doesn't work with add-ins...The old app is working as it should however the web version of outlook still covers over the reading pane.  I prefer to use outlook on the web but may have to revert to using the old app until there is a fix for this.

[StatMedInc]

As shown below, the add-in is covering the reading pane.  Up until the last week, the reading pane would resize to allow the add-in to stay pinned and still be able to see the whole reading pane.

This happens on both the Outlook on the web and in the outlook app.

[Jnix284 · Accepted solution]

Hi @StatMedInc it looks like it's become unpinned - if you click the pin here, does it revert back to how it was before:

[StatMedInc]

Hello @Jnix284 ,  It is pinned when tilted down and unpinned when straight.  Same issue either way.

[Jnix284]

@trevordjones any idea if the outlook extension behavior changed recently?

[trevordjones · Accepted solution]

Hi @StatMedInc and thanks for the Tag @Jnix284 ,

I am not aware of any changes to Office365 Online that would create this sort of behavior.  On desktop, of course, the VTSO add in is not supported at all for the New Outlook, but that is several months old at this point.

I unfortunately don't have the ability to check on my end to see if I can replicate either.  Sorry that I can't be of more help here!

[BérangèreL]

Hi @StatMedInc,

Thank you for reaching out to the Community!

I'm sorry to hear about your experience regarding this.

I'd like to ask some clarifying questions to make sure we understand the context.

1. Is this happening when you are writing a sales email in your Outlook?
2. In which situation exactly?
3. Is this only happening with Outlook?
4. Is this the HubSpot Sales Outlook add-in?
5. Are you trying to use the Hubspot add-in in Outlook mobile application?
6. If you can share a screenshot of the behavior, it would be great, please.

The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.

I'd like to invite a couple of subject matter experts and some Community Members to this conversation: Hi @Jnix284, @danmoyle, @Ghost, @RManzanero and @Ben_M, are you using Outlook and the HubSpot add-in? If yes, do you see the same behavior and do you have suggestions to help @StatMedInc, please?

Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thanks a lot and have a great day!

Best,
Bérangère

[StatMedInc]

1. Is this happening when you are writing a sales email in your Outlook?  When viewing incoming emails.  When I respond to an email the app closes
2. In which situation exactly? See above
3. Is this only happening with Outlook?  I use the Outlook app and OWE.  Same results in both
4. Is this the HubSpot Sales Outlook add-in?  Correct
5. Are you trying to use the Hubspot add-in in Outlook mobile application?  No PC
6. If you can share a screenshot of the behavior, it would be great, please.  Sent in previous email

[Jnix284]

@BérangèreL thanks for the tag, not much help I can offer without screenshots to understand exactly what's going on. Will keep an eye out for a reply from @StatMedInc