Outlook non-CRM emails synced in Hubspot

[Cyril_Jacob]

Hi. I have connected my MS365 outlook account to Hubspt and downloaded the plugin. Now all my outlook incoming emails are synced in Hubspot, which creates new contacts for those emails. Is there anyway I can restrict this syncing to only incoming emails which are replies to my own Hubspot generated emails?

[JonPayne · Accepted solution]

Hi @Cyril_Jacob - sounds odd. Is the email address you're using also connected to the shared inbox in HubSpot maybe? You can check in HubSpot settings (the little cog at the top right) then Conversations - Inboxes.

[JonPayne · Accepted solution]

Hi @Cyril_Jacob - sounds odd. Is the email address you're using also connected to the shared inbox in HubSpot maybe? You can check in HubSpot settings (the little cog at the top right) then Conversations - Inboxes.

[Cyril_Jacob]

Hi Jon. Thx a lot for your reply.

Yes I have connected my email account to the shared inbox (by moving the 'status' button to the right in the settings>inboxes menu). If i disconnect it then I can't send emails from within Hubspot (error emssage says the email address isn't available).

[JonPayne · Accepted solution]

Hi Cyril - sounds like you've connected your domain to HubSpot OK so that's good. BUT in the next step you've connected your personal email account to the "Shared Inbox" which means that all incoming mail to that email address will get logged to HubSpot. 

Once you've disconnected / switched off your email from the "Shared Inbox" bit, follow these instructions to properly connect your personal inbox to HubSpot in the conventional way. https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot

This *should*  mean you can email from the HubSpot platform or Outlook / MS365 but only replies to those emails will automatically be recorded in HubSpot.

If that doesn't fix it - Click on the little help icon at the bottom right of any HubSpot screen and chat with support 🙂

[Cyril_Jacob]

that works. Thx a lot