Outlook: Cursor jumps below signature when composing or replying to emails

[JBorgers]

In Outlook, my cursor automatically jumps below my signature whenever I create a new email or reply to one. This behavior started when I began logging emails.

Is there a solution to prevent the cursor from moving below the signature?

[LBrungardt]

Ok, how do I switch from the desktop add in to the web add in? 

[Jaycee_Lewis]

Hey, @LBrungardt 👋 Here's the documentation for the add-in https://knowledge.hubspot.com/connected-email/get-started-with-the-hubspot-sales-office-365-add-in — Jaycee

[Jigar_Thakker · Accepted solution]

Hi @JBorgers,

This might be because of the HubSpot Sales Outlook desktop add-in.

The cursor jumping around (or dropping to the bottom) is a known issue; switching to the HubSpot Sales web add-in has solved this in many cases.

Reference thread: https://community.hubspot.com/t5/Outlook-Sales-Extension/Cursor-jumping-at-the-bottom-of-the-email-c...

If this helps, feel free to mark it as the solution ✔️ and give it an upvote 👍 !

[DWachs]

Does this mean we have to use outlook on the web instead of the desktop app for non-buggy functionality?

[MWeiss7]

It sure seems that way. Looks like this bug has been around for a very long time and it's always blamed on Microsoft.